Vulnerable people were put at risk when provider Autism Plus and DHHS failed to move a group home resident who was accused of sexually assaulting his housemates. The Ombudsman said the events raised serious concerns about Autism Plus's suitability to provide programs and care for DHHS clients.
This enquiry confirmed that access to rehabilitation services remains the dominant concern for prisoners and former prisoners struggling with addiction. The problem is of particular concern in rural and regional Victoria, where there was also a lack of access to secure and affordable housing,
A disproportionate number of children expelled from Victorian public schools have a disability, are in out of home care or identify as Aboriginal and Torres Strait Islander, the Ombudsman found. She called for additional resources for principals to support children with challenging behaviours.
This investigation found an MFB manager hired her son, after falsifying his CV and after he changed his name to conceal the relationship, She then hired her second son, also falsifying his CV and after he too changed his name. The public paid more than $400,000 for the services of her two sons.
Senior management spent more than $85,000 of public funds on international family travel, entertaining friends, bonuses and prizes for staff, the Ombudsman found. The resort's CEO used taxpayer money to pay for flights for himself and his family to the United States for what was primarily a holiday.
This report provides insights into the conditions within Victoria's youth justice facilities, following riots. The Ombudsman said there was no quick fix to the serious problems affecting youth justice. She said the government must deliver long-term reform that addresses the causes of youth crime.
This investigation was sparked by a complaint from a grieving mother attempting to obtain a birth certificate for her dead son. The case highlighted many problems with the Registry including poor record keeping, lack of clear policies, delays in actioning requests, and poor complaints handling.
This investigation surveyed all 79 Victorian councils and selected 12 for detailed focus. It found some councils were embracing innovations such as live-streaming of council meetings while others had moved to restrict public access to decision-making. The Ombudsman warned "secrecy breeds suspicion".
This casebook includes 14 summaries of complaints able to be resolved promptly by the Ombudsman's office. These included a council telling a resident to pay $7,000 for a tree removal and a mother asking a prison to conduct a medical or psychiatric assessment of her son upon his arrival in prison.
WorkSafe agents were working the system to delay and deny seriously injured workers the financial compensation to which they were entitled, the Ombudsman found. She said the cases investigated were not "merely files ... they involved people's lives and the human cost should never be forgotten".
This report looks into the implementation of recommendations the Ombudsman made to organisations between April 2014-March 2016. Highlights: $4.33 million paid to former residents of Mentone Gardens, and a law change allowing Aboriginal people to retain proceeds of artwork created by them in prison.
Ratepayers were hit with extra interest charges after Casey Council increased the charges in a meeting that was closed to the public. The Ombudsman said the council's actions were wrong, unjust and unfair. She called on the council to refund ratepayers the extra charges.