Mission and values

Take a look at our plans to maintain and improve our services.

Strategic Framework

This is the four-year framework that guides the overall work of our office.

Strategic Framework — View more

Reconciliation Action Plan

We are working to build closer relationships with Aboriginal and Torres Strait Islander peoples.

Reconciliation Action Plan — Further info

Code of Conduct

Our Code of Conduct sets the behaviour expected of our employees.

Code of Conduct — See Code

Customer Satisfaction Survey

We ask people who have had contact with our office to take part in a survey.

Customer Satisfaction Survey — Survey details

Gender Equality Action Plan

The Victorian Ombudsman Gender Equality Action Plan

Gender Equality Action Plan — Learn more

Annual Plans

The Ombudsman tables an Annual Plan in Parliament each year.

Annual Plans — Read more

Diversity, Equity and Inclusion Strategy

This Plan provides a pathway for a diverse, equitable and inclusive culture that helps our people feel a strong sense of belonging and contributes to the performance and innovation of the VO’s work.

Diversity, Equity and Inclusion Strategy — Read more