Contact us

We make it easy for you to get in contact with us.

Make a complaint

Online make a complaint

Call (03) 9613 6222 or 1800 806 314 (regional only).

Visit Level 2, 570 Bourke Street, Melbourne. Our office is wheelchair accessible by lift.

We're available from 9am to 5pm, Monday to Friday. We are closed on public holidays.

Interpreters and other assistance

Interpreter service
Call 131 450


National Relay Service
Deaf, hard of hearing or speech impaired?
Contact us on 133 677 then 03 9613 6222.

Enquiries about your case

If you are wanting to discuss a matter you have already raised with us, call or email your case officer in the first instance.

Alternatively, you can call:

  • (03) 9613 6222
  • 1800 806 314 (regional only)

Other information

Media enquiries
0409 936 235 or

55 482 741 075

DX number
DX210174 Melbourne

Locate us

Level 2, 570 Bourke Street
Melbourne, Victoria 3000

We're open from 9am to 5pm, Monday to Friday.


Looking to make a complaint?

Use our online form to create and submit your complaint