Careers
Want a job where you can make a positive difference in the lives of Victorians? Consider joining our team.
Current vacancies
Complaints Resolution Officer (VPSG 4.1)
The Complaints Resolution Officer (CRO) is a frontline complaint handler within the Victorian Ombudsman's Complaints team. The CRO is responsible for resolving complaints about Victorian public sector agencies through empathetic engagement, early resolution, conciliation and appropriate escalation.
This is a full-time, ongoing role.
Applications close Thursday 30 April 2026.
Apply via Careers.vic.gov.au
Senior Conciliation Officer (VPSG 5.1)
The Senior Conciliation Officer (SCO) is an advanced practitioner and internal expert in conciliation and alternative dispute resolution within the Victorian Ombudsman's Complaints team. The SCO leads complex conciliations, develops and refines VO's conciliation function, coaches Complaints Resolution Officers in conciliation practice, and acts as an escalation point for complex and high-risk matters.
This role is full-time, fixed-term until February 2027.
Applications close Thursday 30 April 2026.
Apply via Careers.vic.gov.au
Manager, Complaints (VPSG 5.2)
The Manager, Complaints leads a team of Complaints Resolution Officers within the Victorian Ombudsman's Complaints team. The manager is accountable for the quality, timeliness and fairness of complaint resolution across their team, and for developing a high-performing, psychosocially safe and values-driven team culture.
This is a full-time, ongoing role.
Applications close Thursday 30 April 2026.
Apply via Careers.vic.gov.au
Work with the Ombudsman
We are an equal opportunity employer. Our commitment is to provide an inclusive, accessible and safe work environment.
We value diversity and are open to applications from people of all:
- ages
- genders
- sexual orientations
- religions
- cultures including Aboriginal and Torres Strait Islander people.
VO staff member Ben reveals what he loves most about working at the Victorian Ombudsman
We show our commitment to an inclusive workplace through:
- our reconciliation action plan
- acknowledging, supporting and participating in awareness days.
We treat all applicants respectfully and fairly in every stage of the employee cycle.
Everyone who works for us is bound by the Code of Conduct for Victorian Public Sector Employees of Special Bodies.
Flexible workplace
The Victorian Ombudsman supports employees to balance their work and life commitments.
We consider all requests for flexible working arrangements in line with operational requirements. The types of flexibility may differ from role to role.
Dylan, an accountant for the Victorian Ombudsman, outlines how he balances full time work with his studies.
Intern placement program
Follow Alexia on her journey from a student intern to a full time Victorian Ombudsman employee.
Victorian Ombudsman has partnered with the University of Melbourne and Monash University to offer students studying a Bachelor of Laws or higher qualification the chance to apply for a student placement in our office. To qualify you must have already completed the Administrative Law subject as part of your degree. You can Apply for a student placement program through your university.
Complaints Officer Maddison reflects on her first 6 months at the Victorian Ombudsman.
Employee Value Proposition
Contact us for more information
For more information about the recruitment process, student placements and a career at Victorian Ombudsman, contact our People and Culture team at people@ombudsman.vic.gov.au