Newsletters
Take a closer look at the work we do through the eyes of the Ombudsman and our investigators
Newsletter Ombudsman's Quarterly Update | March 2024
Date posted:This is my last week as Victorian Ombudsman and therefore the last time I write this newsletter. I leave the role with both pride and sadness. I will miss it terribly: I think I have had the best job in the State. But it is right that it is a fixed term, and it is time to go.
Tags:Newsletter Ombudsman's Quarterly Update | December 2023
Date posted:On 10 December we celebrated 75 years since the UN adopted the Universal Declaration of Human Rights, the cornerstone of international human rights law, and it is as vital as ever as we face existential risks from war and climate change.
Tags:Newsletter Ombudsman's Quarterly Update | October 2023
Date posted:Much has changed in the past 50 years, and much more will no doubt change in the next 50. While this responsibility will fall to others, I hope the fundamental importance of the Office remains undiminished.
Tags:Newsletter Ombudsman's Quarterly Update | July 2023
Date posted:Several hundred public servants, and members of the public, recently tuned in to the first of our ‘Behind the Scenes’ webinars, designed to give anyone who might come into contact with the office an insight into how investigations are conducted and complaints resolved.
Newsletter Ombudsman's Quarterly Update | April 2023
Date posted:“In the midst of every crisis lies great opportunity…. Never let a good crisis go to waste.”
Tags:Newsletter Ombudsman's Quarterly Update | December 2022
Date posted:Human Rights Week is now with us – bringing an annual reminder of the importance of human rights in the daily lives of every one of us.
Newsletter Ombudsman's Quarterly Update | Spring 2022
Date posted:The Ombudsman’s busy winter is continuing into spring, with its hope of seasonal renewal. In particular, referrals from Parliament have been in the spotlight, with the release of two reports - Operation Watts and the ‘Red Shirts 2 report.
Newsletter Ombudsman's Quarterly Update | Winter 2022
Date posted:While the cold Victorian winter, continued presence of COVID and the rise in winter ailments is challenging us all, the work of my office is pressing ahead.
Newsletter Ombudsman's Quarterly Update | May 2022
Date posted:In the past few months, for the first time in over a year, I was able to attend events in person as a guest speaker at a variety of functions where I could engage with the crowd beyond the confines of Zoom, Teams and my laptop screen.
Newsletter Ombudsman's Quarterly Update | December 2021
Date posted:With the end of the year just around the corner, the Ombudsman’s Office is not yet slowing down. We have been busier than ever and despite most staff continuing to work remotely I am proud of the service we’ve been able to provide through lockdowns and all the other challenges 2021 has sent our way.
Tags:Newsletter Ombudsman's Quarterly Update | August 2021
Date posted:Spring is approaching, but the COVID-19 pandemic continues to rage around us, affecting us all in ways large and small. But while our physical office remains closed, we are busier than ever. Our phone line and online complaint form remain open, as we do our best to help Victorians every day.
Tags:Newsletter Ombudsman's Update | Autumn 2021
Date posted:Sometimes the complaints we receive tell us something may be very wrong with an agency or system. When we started getting a flood of complaints from small business owners about the way Government grants to support them over lockdown were being administered, we knew we needed to look into this.
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