Case examples
Read about similar cases to yours to find out how we could handle your complaint.
Case example Golf club responsiveness below par
Henry was barred from playing golf during the COVID lockdown.
Tags:Case example Family crammed into public housing flat
With a family of six to support, Ahmed's two-bedroom apartment didn’t provide enough space for his partner and four children.
Tags:Case example Denied border permit leads to loss of flock
Phillipa travelled to Wagga Wagga in NSW in April to support her daughter after she gave birth to premature twins.
Tags:Case example Grieving siblings locked out of Victoria after attending funeral
When the funeral was finished and family matters tended too, Alex was keen to return home, but the borders shut, and he now required an exemption to return home.
Tags:Case example Ten negative COVID tests not enough to satisfy border permit
After organising the funeral and ensuring his mother’s well being, Jose assumed his application for a border permit to return to Victoria would be granted without much fuss.
Tags:Case example Border lockout leaves grandma in crowded house
Very quickly, a three-week visit turned into a three-month stay for Sandra, who was conscious of the stress her son’s family was already going through.
Tags:Case example Border closures separate school children from parents
Amanda sent Harriet to her grandparent’s property in NSW whilst she ran the bureaucratic gauntlet of trying to get her daughter a border permit
Tags:Case example Sick grandmother's bid to protect family
Edwina had become concerned for the safety of her family.
Tags:Case example Mum pleads to help keep daughter alive
A mother was keeping her daughter alive by running three life support machines at her home.
Tags:Case example Student in fight to claim degree from University
After finishing his final semester of study, Ethan was shocked to learn he was not eligible to receive his Bachelor of Business degree
Tags:Case example Ombudsman helps ring wedding bells
After filing his Single Status request with the Registry of Births, Deaths and Marriages, Dominic waited for the certificate to arrive.
Tags:Case example VicRoads backflip puts Harry in the driver’s seat
Harry was working in a supermarket but COVID-19 imposed curfews made it difficult for him to attend work
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