Careers
Want a job where you can make a positive difference in the lives of Victorians? Consider joining our team.
VO staff member Ben reveals what he loves most about working at the Victorian Ombudsman
Work with the Ombudsman
We are an equal opportunity employer. Our commitment is to provide an inclusive, accessible and safe work environment.
We value diversity and are open to applications from people of all:
- ages
- genders
- sexual orientations
- religions
- cultures including Aboriginal and Torres Strait Islander people.
We show our commitment to an inclusive workplace through:
- our reconciliation action plan
- acknowledging, supporting and participating in awareness days.
We treat all applicants respectfully and fairly in every stage of the employee cycle.
Everyone who works for us is bound by the Code of Conduct for Victorian Public Sector Employees of Special Bodies.
Complaints Officer Charlie takes us through her first 6 months working at the Victorian Ombudsman.
Flexible workplace
The Victorian Ombudsman supports employees to balance their work and life commitments.
We consider all requests for flexible working arrangements in line with operational requirements. The types of flexibility may differ from role to role.
Dylan, an accountant for the Victorian Ombudsman, outlines how he balances full time work with his studies.
Vacant positions
We are seeking applications for the following roles:
Director, Complaints (SES1)
Reporting to the Deputy Ombudsman, Operations, the Director, Complaints leads a team of approximately 40 staff responsible for receiving, assessing and resolving more than 18,000 complaints annually. As a member of the senior leadership team, the Director plays a significant role in shaping the VO’s strategic direction, its service culture and its impact on public administration.
To be considered for this role, you will bring senior leadership experience in environments that advance access to justice, blending expertise in service delivery and complaints handling with a service model that upholds people’s rights - particularly for those who face systemic disadvantage or experience marginalisation.
This is a full-time, 5-year fixed-term role. Applications close Wednesday 21st January 2026.
Applications can be made via the Davidson website.
Manager, Complaints - First Nations (VPS 5.2)
Reporting to the Senior Manager – Complaints, the Manager, Complaints - First Nations oversees and supports culturally safe complaint handling, assessment, resolution, and works across the Victorian Ombudsman to lead complex projects and functions with a focus on First Nations people.
The role undertakes strategic projects, and stakeholder engagement in the Complaints Group and the broader organisation to drive and support changes to increase our cultural capability and safety and support the implementation of the Treaty process and associated changes.
This role is an identified position available for Aboriginal and Torres Strait Islander applicants only. The position is classified under ‘special measures', section 12 of the Equal Opportunity Act 2010.
This is a full-time ongoing role. Applications close Monday 22 December 2025.
Intern placement program
Follow Alexia on her journey from a student intern to a full time Victorian Ombudsman employee.
Victorian Ombudsman has partnered with the University of Melbourne and Monash University to offer students studying a Bachelor of Laws or higher qualification the chance to apply for a student placement in our office. To qualify you must have already completed the Administrative Law subject as part of your degree. You can Apply for a student placement program through your university.
Privacy of job applicants
We are committed to protecting your personal information by complying with the Privacy and Data Protection Act 2014 (Vic).
Complaints Officer Maddison reflects on her first 6 months at the Victorian Ombudsman.
Employee Value Proposition
Contact us for more information
For more information about the recruitment process, student placements and a career at Victorian Ombudsman, contact our People and Culture team at people@ombudsman.vic.gov.au