https://ombudsman.vic.gov.au/ https://ombudsman.vic.gov.au/_ipx/fit_&s_258x183/media/illustrations/conversation.svg https://ombudsman.vic.gov.au/_ipx/fit_/media/illustrations/building.svg https://assets.ombudsman.vic.gov.au/assets/Outsourcing-small-claims-thumbnail_2026-03-17-222617_ibvu.png https://assets.ombudsman.vic.gov.au/assets/illustrations/training.svg https://ombudsman.vic.gov.au/404/ https://ombudsman.vic.gov.au/about-us/ https://assets.ombudsman.vic.gov.au/assets/masthead-illustrations/about-us.svg https://ombudsman.vic.gov.au/accessibility/ https://ombudsman.vic.gov.au/apor-2023/ https://assets.ombudsman.vic.gov.au/assets/Apor-website-header.png https://ombudsman.vic.gov.au/complaints/ https://assets.ombudsman.vic.gov.au/assets/masthead-illustrations/complaints.svg https://assets.ombudsman.vic.gov.au/assets/illustrations/conversation.svg https://assets.ombudsman.vic.gov.au/assets/illustrations/assess.svg https://assets.ombudsman.vic.gov.au/assets/illustrations/document.svg https://assets.ombudsman.vic.gov.au/assets/illustrations/email.svg https://assets.ombudsman.vic.gov.au/assets/Video-Thumbnails/Complaint-handling-process.jpg https://assets.ombudsman.vic.gov.au/assets/Video-Thumbnails/How-to-complain-auslan.jpg https://assets.ombudsman.vic.gov.au/assets/illustrations/prison.svg https://ombudsman.vic.gov.au/contact-us/ https://ombudsman.vic.gov.au/_ipx/fit_contain&s_300x173/media/masthead-illustrations/contact.svg https://ombudsman.vic.gov.au/_ipx/fit_/media/illustrations/conversation.svg https://ombudsman.vic.gov.au/copyright/ https://ombudsman.vic.gov.au/disclaimer/ https://ombudsman.vic.gov.au/easy-english-documents/ https://ombudsman.vic.gov.au/employee-value-proposition/ https://assets.ombudsman.vic.gov.au/assets/EVP-p1.png https://assets.ombudsman.vic.gov.au/assets/EVP-p2.png https://ombudsman.vic.gov.au/freedom-of-information/ https://ombudsman.vic.gov.au/investigations/ https://ombudsman.vic.gov.au/learn-from-us/ https://ombudsman.vic.gov.au/our-impact/ https://ombudsman.vic.gov.au/privacy/ https://ombudsman.vic.gov.au/reporting-improper-conduct/ https://assets.ombudsman.vic.gov.au/assets/masthead-illustrations/reporting-improper-conduct.svg https://assets.ombudsman.vic.gov.au/assets/illustrations/conversation.svg https://assets.ombudsman.vic.gov.au/assets/illustrations/document.svg https://assets.ombudsman.vic.gov.au/assets/illustrations/email.svg https://ombudsman.vic.gov.au/search/ https://ombudsman.vic.gov.au/sitemap/ https://ombudsman.vic.gov.au/subscribe/ https://ombudsman.vic.gov.au/translations/ https://ombudsman.vic.gov.au/_ipx/fit_contain&s_300x173/media/masthead-illustrations/translations.svg https://ombudsman.vic.gov.au/about-us/annual-reports-and-policies/ https://ombudsman.vic.gov.au/about-us/audit-committee/ https://ombudsman.vic.gov.au/about-us/careers/ https://assets.ombudsman.vic.gov.au/assets/EVP-p1.png https://assets.ombudsman.vic.gov.au/assets/EVP-p2.png https://ombudsman.vic.gov.au/about-us/mission-and-values/ https://ombudsman.vic.gov.au/about-us/oversight-and-accountability/ https://ombudsman.vic.gov.au/about-us/procurement/ https://ombudsman.vic.gov.au/about-us/victorian-ombudsman/ https://assets.ombudsman.vic.gov.au/assets/M1b.png https://ombudsman.vic.gov.au/complaints/child-welfare/ https://ombudsman.vic.gov.au/_ipx/fit_/media/illustrations/conversation.svg https://ombudsman.vic.gov.au/complaints/conciliation/ https://ombudsman.vic.gov.au/complaints/councils/ https://ombudsman.vic.gov.au/_ipx/fit_/media/illustrations/conversation.svg https://ombudsman.vic.gov.au/complaints/fines/ https://ombudsman.vic.gov.au/_ipx/fit_/media/illustrations/conversation.svg https://ombudsman.vic.gov.au/complaints/human-rights/ https://ombudsman.vic.gov.au/_ipx/fit_/media/illustrations/conversation.svg https://ombudsman.vic.gov.au/complaints/make-a-complaint-about-us/ https://ombudsman.vic.gov.au/complaints/make-complaint/ https://ombudsman.vic.gov.au/_ipx/fit_/media/illustrations/complaint-form.svg https://ombudsman.vic.gov.au/complaints/other-ombudsman/ https://ombudsman.vic.gov.au/_ipx/fit_contain&s_300x173/media/illustrations/landing.svg https://ombudsman.vic.gov.au/complaints/prisoner-complaints/ https://ombudsman.vic.gov.au/_ipx/fit_/media/illustrations/conversation.svg https://ombudsman.vic.gov.au/complaints/public-housing/ https://ombudsman.vic.gov.au/_ipx/fit_/media/illustrations/conversation.svg https://ombudsman.vic.gov.au/complaints/state-trustees/ https://ombudsman.vic.gov.au/_ipx/fit_/media/illustrations/conversation.svg https://ombudsman.vic.gov.au/complaints/universities-and-tafes/ https://ombudsman.vic.gov.au/_ipx/fit_/media/illustrations/conversation.svg https://ombudsman.vic.gov.au/complaints/vicroads/ https://ombudsman.vic.gov.au/_ipx/fit_/media/illustrations/conversation.svg https://ombudsman.vic.gov.au/complaints/worksafe/ https://ombudsman.vic.gov.au/_ipx/fit_/media/illustrations/conversation.svg https://ombudsman.vic.gov.au/learn-from-us/events/ https://ombudsman.vic.gov.au/_ipx/fit_contain&s_585x459/media/masthead-illustrations/best-practice-guides.svg https://assets.ombudsman.vic.gov.au/assets/Facebook-tile-Ombudsman-Law-Talks-Warrnambool4.png https://assets.ombudsman.vic.gov.au/assets/Counsel-about-Councils-Webinar-3.png https://assets.ombudsman.vic.gov.au/assets/GIP.png https://assets.ombudsman.vic.gov.au/assets/United-against-Corruption-V6.png https://assets.ombudsman.vic.gov.au/assets/50-thumb.png https://assets.ombudsman.vic.gov.au/assets/A2.jpg https://assets.ombudsman.vic.gov.au/assets/Untitled-design-46.png https://assets.ombudsman.vic.gov.au/assets/Screenshot-2023-09-06-at-2.10.21-pm.png https://assets.ombudsman.vic.gov.au/assets/a4.JPG https://assets.ombudsman.vic.gov.au/assets/An-Investigation-Process-2.png https://assets.ombudsman.vic.gov.au/assets/An-Investigation-Process-1.png https://assets.ombudsman.vic.gov.au/assets/THUMBNAIL-ABC-RADIO.png https://ombudsman.vic.gov.au/learn-from-us/fact-sheets/ https://ombudsman.vic.gov.au/learn-from-us/practice-guides/ https://ombudsman.vic.gov.au/_ipx/fit_contain&s_585x459/media/masthead-illustrations/best-practice-guides.svg https://ombudsman.vic.gov.au/learn-from-us/resources/ https://ombudsman.vic.gov.au/_ipx/fit_contain&s_585x459/media/masthead-illustrations/investigation-reports.svg https://assets.ombudsman.vic.gov.au/assets/illustrations/news-updates.svg https://ombudsman.vic.gov.au/learn-from-us/training/ https://ombudsman.vic.gov.au/_ipx/fit_contain&s_585x459/media/masthead-illustrations/best-practice-guides.svg https://ombudsman.vic.gov.au/our-impact/case-examples/ https://ombudsman.vic.gov.au/_ipx/fit_contain&s_585x459/media/masthead-illustrations/case-examples.svg https://ombudsman.vic.gov.au/our-impact/focus-areas/ https://ombudsman.vic.gov.au/our-impact/investigation-reports/ https://ombudsman.vic.gov.au/_ipx/fit_contain&s_585x459/media/masthead-illustrations/investigation-reports.svg https://assets.ombudsman.vic.gov.au/assets/illustrations/news-updates.svg https://assets.ombudsman.vic.gov.au/assets/illustrations/investigation-updates.svg https://ombudsman.vic.gov.au/our-impact/news/ https://ombudsman.vic.gov.au/_ipx/fit_contain&s_578x459/media/masthead-illustrations/news.svg https://assets.ombudsman.vic.gov.au/assets/illustrations/news-updates.svg https://ombudsman.vic.gov.au/our-impact/newsletters/ https://ombudsman.vic.gov.au/_ipx/fit_contain&s_585x459/media/masthead-illustrations/investigation-reports.svg https://assets.ombudsman.vic.gov.au/assets/illustrations/news-updates.svg https://ombudsman.vic.gov.au/reporting-improper-conduct/pid-policy/ https://ombudsman.vic.gov.au/reporting-improper-conduct/the-role-of-the-pid-coordinator/ https://ombudsman.vic.gov.au/translations/arabic/ https://ombudsman.vic.gov.au/translations/assyrian/ https://ombudsman.vic.gov.au/translations/cambodian/ https://ombudsman.vic.gov.au/translations/cantonese/ https://ombudsman.vic.gov.au/translations/croatian/ https://ombudsman.vic.gov.au/translations/dari/ https://ombudsman.vic.gov.au/translations/greek/ https://ombudsman.vic.gov.au/translations/hazaragi/ https://ombudsman.vic.gov.au/translations/italian/ https://ombudsman.vic.gov.au/translations/korean/ https://ombudsman.vic.gov.au/translations/macedonian/ https://ombudsman.vic.gov.au/translations/mandarin/ https://ombudsman.vic.gov.au/translations/persian/ https://ombudsman.vic.gov.au/translations/polish/ https://ombudsman.vic.gov.au/translations/russian/ https://ombudsman.vic.gov.au/translations/serbian/ https://ombudsman.vic.gov.au/translations/somali/ https://ombudsman.vic.gov.au/translations/spanish/ https://ombudsman.vic.gov.au/translations/turkish/ https://ombudsman.vic.gov.au/translations/urdu/ https://ombudsman.vic.gov.au/translations/vietnamese/ https://ombudsman.vic.gov.au/about-us/annual-reports-and-policies/annual-reports/ https://ombudsman.vic.gov.au/about-us/annual-reports-and-policies/gifts-benefits-and-hospitality/ https://ombudsman.vic.gov.au/about-us/annual-reports-and-policies/human-rights-policy/ https://ombudsman.vic.gov.au/about-us/annual-reports-and-policies/legislation/ https://ombudsman.vic.gov.au/about-us/annual-reports-and-policies/service-delivery-charter/ https://ombudsman.vic.gov.au/about-us/mission-and-values/annual-plans/ https://ombudsman.vic.gov.au/about-us/mission-and-values/customer-satisfaction-survey/ https://ombudsman.vic.gov.au/about-us/mission-and-values/diversity-equity-and-inclusion-strategy/ https://ombudsman.vic.gov.au/about-us/mission-and-values/gender-equality-action-plan/ https://ombudsman.vic.gov.au/about-us/mission-and-values/our-approach-to-prevention/ https://assets.ombudsman.vic.gov.au/assets/Our-approach-to-prevention/Our-vision-VO.png https://assets.ombudsman.vic.gov.au/assets/Continuum-of-conduct-in-the-public-service.png https://assets.ombudsman.vic.gov.au/assets/Our-approach-to-prevention/Measures-of-success-VO.png https://assets.ombudsman.vic.gov.au/assets/Our-approach-to-prevention/Prevention-division-VO.png https://ombudsman.vic.gov.au/about-us/mission-and-values/our-code-of-conduct/ https://ombudsman.vic.gov.au/about-us/mission-and-values/strategic-plan/ https://assets.ombudsman.vic.gov.au/assets/Strategic-plan-2025-29-at-a-glance-3.jpg https://ombudsman.vic.gov.au/about-us/victorian-ombudsman/our-history/ https://ombudsman.vic.gov.au/about-us/victorian-ombudsman/our-people/ https://assets.ombudsman.vic.gov.au/assets/Dan-Nicholson.png https://assets.ombudsman.vic.gov.au/assets/Linda-Timothy.png https://assets.ombudsman.vic.gov.au/assets/Kerryn-Ellis.png https://ombudsman.vic.gov.au/complaints/make-complaint/result/ https://ombudsman.vic.gov.au/_ipx/fit_/media/illustrations/complaint-form.svg https://ombudsman.vic.gov.au/learn-from-us/events/50th-anniversary-at-government-house/ https://assets.ombudsman.vic.gov.au/assets/50th.png https://assets.ombudsman.vic.gov.au/assets/50th-celebrations.png https://ombudsman.vic.gov.au/learn-from-us/events/2022-australasian-and-pacific-ombudsman-region-conference/ https://assets.ombudsman.vic.gov.au/assets/221013_APOR_Conference_051-1.jpg https://assets.ombudsman.vic.gov.au/assets/221013_APOR_Conference_094.jpg https://ombudsman.vic.gov.au/learn-from-us/events/2023-australasian-and-pacific-ombudsman-region-conference/ https://assets.ombudsman.vic.gov.au/assets/APOR-Group-Shot.png https://ombudsman.vic.gov.au/learn-from-us/events/abc-victoria-statewide-drive-interview/ https://ombudsman.vic.gov.au/learn-from-us/events/behind-the-scenes-of-an-ombudsman-investigation/ https://ombudsman.vic.gov.au/learn-from-us/events/behind-the-scenes-ombudsman-complaint-handling/ https://ombudsman.vic.gov.au/learn-from-us/events/celebrating-a-golden-jubilee-50-years-of-the-victorian-ombudsman/ https://ombudsman.vic.gov.au/learn-from-us/events/counsel-about-councils-webinar/ https://ombudsman.vic.gov.au/learn-from-us/events/financial-counsellors-conference-2022/ https://ombudsman.vic.gov.au/learn-from-us/events/government-liaison-officers-morning-tea/ https://ombudsman.vic.gov.au/learn-from-us/events/in-conversation-reflecting-on-a-10-year-term-as-the-victorian-ombudsman/ https://ombudsman.vic.gov.au/learn-from-us/events/integrity-matter-webinar/ https://ombudsman.vic.gov.au/learn-from-us/events/law-week-2023/ https://assets.ombudsman.vic.gov.au/assets/a4.JPG https://assets.ombudsman.vic.gov.au/assets/Morwell.png https://ombudsman.vic.gov.au/learn-from-us/events/local-council-open-day/ https://ombudsman.vic.gov.au/learn-from-us/events/regional-roadshow-east-gippsland/ https://ombudsman.vic.gov.au/learn-from-us/events/regional-roadshow-warrnambool-2024/ https://assets.ombudsman.vic.gov.au/assets/IMG_0880.JPG https://assets.ombudsman.vic.gov.au/assets/IMG_0890.JPG https://ombudsman.vic.gov.au/learn-from-us/events/united-against-corruption/ https://ombudsman.vic.gov.au/learn-from-us/events/warrnambool-regional-roadshow-2022/ https://assets.ombudsman.vic.gov.au/assets/2.JPG https://assets.ombudsman.vic.gov.au/assets/2_2022-10-31-031542_dfyd.JPG https://assets.ombudsman.vic.gov.au/assets/3.JPG https://ombudsman.vic.gov.au/learn-from-us/practice-guides/apologies-guide/ https://ombudsman.vic.gov.au/learn-from-us/practice-guides/councils-and-complaints-a-good-practice-guide-2nd-edition/ https://assets.ombudsman.vic.gov.au/assets/symbols-in-complaints-guide.png https://assets.ombudsman.vic.gov.au/assets/structure-of-complaints-guide.png https://assets.ombudsman.vic.gov.au/assets/example-of-good-practice-icon.png https://assets.ombudsman.vic.gov.au/assets/practical-tip-icon.png https://assets.ombudsman.vic.gov.au/assets/trap-to-avoid-icon.png https://assets.ombudsman.vic.gov.au/assets/banyule-publicising-how-to-complain.png https://assets.ombudsman.vic.gov.au/assets/maroondah-easy-english.png https://assets.ombudsman.vic.gov.au/assets/whitehorse-service-delivery.png https://assets.ombudsman.vic.gov.au/assets/template-letter-icon.png https://assets.ombudsman.vic.gov.au/assets/four-tier-complaint-model.png https://assets.ombudsman.vic.gov.au/assets/simple-system-recording-complaint-data.png https://ombudsman.vic.gov.au/learn-from-us/practice-guides/good-practice-guide-complaint-handling-in-a-crisis/ https://assets.ombudsman.vic.gov.au/assets/r6.png https://assets.ombudsman.vic.gov.au/assets/r5.png https://assets.ombudsman.vic.gov.au/assets/r4.png https://assets.ombudsman.vic.gov.au/assets/r3.png https://assets.ombudsman.vic.gov.au/assets/r2.png https://assets.ombudsman.vic.gov.au/assets/r1.png https://assets.ombudsman.vic.gov.au/assets/x9.png https://assets.ombudsman.vic.gov.au/assets/x8.png https://assets.ombudsman.vic.gov.au/assets/x7.png https://assets.ombudsman.vic.gov.au/assets/x6.png https://assets.ombudsman.vic.gov.au/assets/x5.png https://assets.ombudsman.vic.gov.au/assets/x4.png https://assets.ombudsman.vic.gov.au/assets/x3.png https://assets.ombudsman.vic.gov.au/assets/x2.png https://assets.ombudsman.vic.gov.au/assets/x1.png https://assets.ombudsman.vic.gov.au/assets/m2_2023-02-14-024329_imko.png https://assets.ombudsman.vic.gov.au/assets/m1_2023-02-14-024238_vdij.png https://assets.ombudsman.vic.gov.au/assets/c9.png https://assets.ombudsman.vic.gov.au/assets/c8.png https://assets.ombudsman.vic.gov.au/assets/c7.png https://assets.ombudsman.vic.gov.au/assets/c6.png https://assets.ombudsman.vic.gov.au/assets/c5.png https://assets.ombudsman.vic.gov.au/assets/c4.png https://assets.ombudsman.vic.gov.au/assets/c3.png https://assets.ombudsman.vic.gov.au/assets/c2_2023-02-14-022940_ilmi.png https://assets.ombudsman.vic.gov.au/assets/c1_2023-02-14-022942_lvkh.png https://ombudsman.vic.gov.au/learn-from-us/practice-guides/guide-complaint-handling-public-sector/ https://assets.ombudsman.vic.gov.au/assets/Complaints-handling-guide-Appendix-2.png https://assets.ombudsman.vic.gov.au/assets/Complaints-handling-guide-Appendix-3-1.png https://assets.ombudsman.vic.gov.au/assets/Complaints-handling-guide-Appendix-3-2.png https://ombudsman.vic.gov.au/learn-from-us/practice-guides/how-to-manage-complaints-involving-human-rights/ https://ombudsman.vic.gov.au/learn-from-us/practice-guides/managing-complex-complainant-behaviour/ https://ombudsman.vic.gov.au/learn-from-us/resources/how-to-base-good-decision-making-on-integrity-impartiality-accountability-and-human-rights/ https://assets.ombudsman.vic.gov.au/assets/MicrosoftTeams-image-1.png https://ombudsman.vic.gov.au/learn-from-us/resources/how-to-ensure-effective-communication-discretion-and-flexible-solutions-are-followed-when-handling-complaints-about-public-organisations/ https://ombudsman.vic.gov.au/learn-from-us/resources/how-to-ensure-good-decision-making-has-people-at-the-centre-of-it/ https://ombudsman.vic.gov.au/learn-from-us/resources/how-to-prevent-employees-and-contractors-misusing-procurement-processes-for-personal-gain/ https://ombudsman.vic.gov.au/learn-from-us/resources/how-to-provide-a-fair-hardship-relief-scheme/ https://ombudsman.vic.gov.au/learn-from-us/resources/how-to-roll-out-a-successful-grant-permit-licence-or-care-package-and-eligibility-requirements-program/ https://ombudsman.vic.gov.au/learn-from-us/resources/mistakes-have-consequences-ensuring-decisions-and-conflict-of-interest-responsibilities-remain-in-check/ https://ombudsman.vic.gov.au/our-impact/case-examples/1-000-bond-returned-to-property-owners/ https://ombudsman.vic.gov.au/our-impact/case-examples/2k-ambulance-fee-despite-never-stepping-inside-an-ambulance/ https://ombudsman.vic.gov.au/our-impact/case-examples/362-towing-fee-refunded/ https://ombudsman.vic.gov.au/our-impact/case-examples/an-organisation-misused-public-funds-on-gifts-alcohol-fines-and-funeral-expenses/ https://ombudsman.vic.gov.au/our-impact/case-examples/apology-given-to-carer-who-gave-up-care-of-infant/ https://ombudsman.vic.gov.au/our-impact/case-examples/assisting-public-housing-tenant-with-maintenance-requests/ https://ombudsman.vic.gov.au/our-impact/case-examples/border-closures-separate-school-children-from-parents/ https://ombudsman.vic.gov.au/our-impact/case-examples/border-lockout-leaves-grandma-in-crowded-house/ https://ombudsman.vic.gov.au/our-impact/case-examples/brians-right-to-protection-from-degrading-treatment-after-a-seizure/ https://ombudsman.vic.gov.au/our-impact/case-examples/car-registration-wrongly-transferred-to-someone-else/ https://ombudsman.vic.gov.au/our-impact/case-examples/church-seeks-intervention-for-support-fund-oversight/ https://ombudsman.vic.gov.au/our-impact/case-examples/complaints-about-financial-grants/ https://ombudsman.vic.gov.au/our-impact/case-examples/contractors-ignore-mums-right-to-safe-home/ https://ombudsman.vic.gov.au/our-impact/case-examples/council-agrees-to-withdraw-parking-fine-on-compassionate-grounds/ https://ombudsman.vic.gov.au/our-impact/case-examples/council-makes-reasonable-attempt-to-reduce-flooding-issues/ https://ombudsman.vic.gov.au/our-impact/case-examples/council-responds-to-request-for-soap-dispensers-in-all-public-toilets/ https://ombudsman.vic.gov.au/our-impact/case-examples/delay-in-getting-birth-certificate/ https://ombudsman.vic.gov.au/our-impact/case-examples/delay-with-compliance-certification-for-new-home/ https://ombudsman.vic.gov.au/our-impact/case-examples/delayed-refund-leads-to-frustration/ https://ombudsman.vic.gov.au/our-impact/case-examples/delayed-response-to-pensioner-with-leaky-roof/ https://ombudsman.vic.gov.au/our-impact/case-examples/denied-border-permit-leads-to-loss-of-flock/ https://ombudsman.vic.gov.au/our-impact/case-examples/difficulties-getting-refund-from-vicroads/ https://ombudsman.vic.gov.au/our-impact/case-examples/disability-parking-permit-withdrawn/ https://ombudsman.vic.gov.au/our-impact/case-examples/disability-pensioners-3000-in-rent-relief-win/ https://ombudsman.vic.gov.au/our-impact/case-examples/driver-charged-extra-fees-despite-making-regular-payments-towards-fine/ https://ombudsman.vic.gov.au/our-impact/case-examples/elderly-couple-in-community-housing-without-water-and-heating-for-days/ https://ombudsman.vic.gov.au/our-impact/case-examples/elderly-man-paying-higher-fees-than-he-should-be/ https://ombudsman.vic.gov.au/our-impact/case-examples/family-crammed-into-public-housing-flat/ https://ombudsman.vic.gov.au/our-impact/case-examples/food-for-thought-prisoner-seeks-out-culturally-appropriate-food/ https://ombudsman.vic.gov.au/our-impact/case-examples/golf-club-responsiveness-below-par/ https://ombudsman.vic.gov.au/our-impact/case-examples/grandparents-granted-10k-in-kinship-back-payments/ https://ombudsman.vic.gov.au/our-impact/case-examples/grieving-siblings-locked-out-of-victoria-after-attending-funeral/ https://ombudsman.vic.gov.au/our-impact/case-examples/hold-up-with-birth-certificate-proves-costly/ https://ombudsman.vic.gov.au/our-impact/case-examples/in-hot-water-ombudsman-turns-the-tap-on-for-desperate-housing-residents/ https://ombudsman.vic.gov.au/our-impact/case-examples/injured-workers-entitlements-restored-and-back-paid-8-000/ https://ombudsman.vic.gov.au/our-impact/case-examples/kinship-carer-back-paid-care-allowance/ https://ombudsman.vic.gov.au/our-impact/case-examples/kylies-right-to-maintain-her-connection-to-her-community-and-culture/ https://ombudsman.vic.gov.au/our-impact/case-examples/language-rights-in-youth-justice-facilities/ https://ombudsman.vic.gov.au/our-impact/case-examples/man-banned-from-attending-local-council-meetings/ https://ombudsman.vic.gov.au/our-impact/case-examples/most-vulnerable-citizens-denied-hardship/ https://ombudsman.vic.gov.au/our-impact/case-examples/mother-contacts-us/ https://ombudsman.vic.gov.au/our-impact/case-examples/mum-pleads-to-help-keep-daughter-alive/ https://ombudsman.vic.gov.au/our-impact/case-examples/nasty-surprise-greets-pensioner-when-opening-his-letterbox/ https://ombudsman.vic.gov.au/our-impact/case-examples/ombudsman-helps-ring-wedding-bells/ https://ombudsman.vic.gov.au/our-impact/case-examples/ordered-to-attend-occupational-rehabilitation-despite-hallucinations/ https://ombudsman.vic.gov.au/our-impact/case-examples/own-goal-school-employee-uses-school-funds-for-private-gain/ https://ombudsman.vic.gov.au/our-impact/case-examples/paying-for-two-waste-bins-when-only-using-one/ https://ombudsman.vic.gov.au/our-impact/case-examples/prison-restricts-access-to-culturally-appropriate-food/ https://ombudsman.vic.gov.au/our-impact/case-examples/prisoner-distressed-by-solitary-confinement/ https://ombudsman.vic.gov.au/our-impact/case-examples/prisoner-locked-in-a-cell-contaminated-with-faeces/ https://ombudsman.vic.gov.au/our-impact/case-examples/prisoner-seeking-to-change-religion-during-covid-19-pandemic/ https://ombudsman.vic.gov.au/our-impact/case-examples/prisoners-mother-concerned-for-his-safety/ https://ombudsman.vic.gov.au/our-impact/case-examples/public-housing-tenant-helped-to-fix-flooding-of-her-property/ https://ombudsman.vic.gov.au/our-impact/case-examples/ratepayer-drowning-in-debt-denied-relief/ https://ombudsman.vic.gov.au/our-impact/case-examples/refund-of-extra-rates-payment/ https://ombudsman.vic.gov.au/our-impact/case-examples/reprieve-for-pavel-following-business-closure/ https://ombudsman.vic.gov.au/our-impact/case-examples/resident-prevented-from-speaking-at-a-public-meeting/ https://ombudsman.vic.gov.au/our-impact/case-examples/reuniting-siblings-who-had-been-separated/ https://ombudsman.vic.gov.au/our-impact/case-examples/road-repair-delays-frustrate-homeowner/ https://ombudsman.vic.gov.au/our-impact/case-examples/seeing-double-identical-registration-plates-issued-to-two-vehicles/ https://ombudsman.vic.gov.au/our-impact/case-examples/sick-grandmothers-bid-to-protect-family/ https://ombudsman.vic.gov.au/our-impact/case-examples/student-in-fight-to-claim-degree-from-university/ https://ombudsman.vic.gov.au/our-impact/case-examples/tafe/ https://ombudsman.vic.gov.au/our-impact/case-examples/ten-negative-covid-tests-not-enough-to-satisfy-border-permit/ https://ombudsman.vic.gov.au/our-impact/case-examples/terezas-right-to-protection-from-degrading-treatment-at-a-covid-19-test-site/ https://ombudsman.vic.gov.au/our-impact/case-examples/vicroads-backflip-puts-harry-in-the-drivers-seat-after/ https://ombudsman.vic.gov.au/our-impact/case-examples/woman-forced-to-relieve-herself-in-empty-water-bottle/ https://ombudsman.vic.gov.au/our-impact/case-examples/woman-ordered-to-pay-20-000-for-damage/ https://ombudsman.vic.gov.au/our-impact/case-examples/workers-compensation-payments-reinstated/ https://ombudsman.vic.gov.au/our-impact/investigation-reports/alleged-improper-conduct-by-executive-officers-at-ballarat-city-council/ https://assets.ombudsman.vic.gov.au/assets/Ballarat-thumbnail.png https://assets.ombudsman.vic.gov.au/assets/Deborah-Glass-signature-2-small.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Ballarat-City-Council-organisation-chart.JPG https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Conflict-of-Interest-Declaration-Ballarat-Council.JPG https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Ballarat-City-Oval-media-release.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Ballarat-City-Oval-flooded.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Ballarat-City-Oval-truck.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Ballarat-City-Council-green-grass.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Ballarat-Council-first-email.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Ballarat-Council-second-email.jpg https://ombudsman.vic.gov.au/our-impact/investigation-reports/alleged-misconduct-in-a-private-prison/ https://assets.ombudsman.vic.gov.au/assets/Ravenhall-thumbnail.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Private-prison-report/09.44.48-phone-call.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Private-prison-report/10.01.13-at-officer-post.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Private-prison-report/10.01.37-leaving-officer-post.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Private-prison-report/10.04-directed-back-to-office.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Private-prison-report/10.05.11-enters-office.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Private-prison-report/10.09.54-people-near-office.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Private-prison-report/10.11.29-exits-office.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Private-prison-report/10.11.43-returns-to-cell-holding-face.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Private-prison-report/10.11.48-another-person-follows-into-cell.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Private-prison-report/10.21.28-reflections-on-door.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Private-prison-report/10.39.08-Supervisor-passes-cell.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Private-prison-report/10.43.48-peer-listener-visits.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Private-prison-report/11.11.43-to-officer-post-second-time-holding-lip.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Private-prison-report/11.11.56-no-visible-injury.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Private-prison-report/11.13.45-called-in-to-office.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Private-prison-report/11.18-enters-another-cell.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Private-prison-report/11.23.59-trio-enter-office.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Private-prison-report/11.25.39-trio-head-upstairs.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Private-prison-report/11.27-trio-exit-cell.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Private-prison-report/11.31.15-scene-during-first-intercom-call.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Private-prison-report/11.32.38-officers-respond-to-first-intercom-call.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Private-prison-report/12.28.36-scene-during-second-intercom-call.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Private-prison-report/10.11.40-return-to-cell-holding-face-after-alleged-assault.PNG https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Private-prison-report/11.13.56-touching-face-waiting-to-enter-office-again.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Private-prison-report/11.16.09-return-to-cell-holding-face-after-second-visit.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Private-prison-report/Ravenhall-discomfort-graphic-injured-lip-next-morning.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Private-prison-report/GEO-response_Page_1.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Private-prison-report/GEO-response_Page_2.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Private-prison-report/GEO-response_Page_3.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Private-prison-report/GEO-response_Page_4.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Private-prison-report/GEO-response_Page_5.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Private-prison-report/GEO-response_Page_6.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Private-prison-report/GEO-response_Page_7.jpg https://ombudsman.vic.gov.au/our-impact/investigation-reports/alleged-politicisation-of-the-public-sector/ https://assets.ombudsman.vic.gov.au/assets/5_a.png https://assets.ombudsman.vic.gov.au/assets/P_1a.png https://assets.ombudsman.vic.gov.au/assets/P_1b.png https://assets.ombudsman.vic.gov.au/assets/P_2.png https://assets.ombudsman.vic.gov.au/assets/P_3.png https://assets.ombudsman.vic.gov.au/assets/P_4.png https://assets.ombudsman.vic.gov.au/assets/P_5.png https://assets.ombudsman.vic.gov.au/assets/P_6.png https://assets.ombudsman.vic.gov.au/assets/P_7.png https://assets.ombudsman.vic.gov.au/assets/P_8.png https://assets.ombudsman.vic.gov.au/assets/Figure-09-Line-Chart-PPO-staff-V2.png https://assets.ombudsman.vic.gov.au/assets/Figure-10-Quote-Wall_-public-administration-FH-edits.png https://assets.ombudsman.vic.gov.au/assets/Figure-11-Quote-Wall_-reforms-V2.png https://assets.ombudsman.vic.gov.au/assets/Figure-12-Bar-Chart-Ministerial-staffer-numbers-FH-edit.png https://assets.ombudsman.vic.gov.au/assets/Figure-13-Line-Chart-Ministerial-staffers-V3.png https://assets.ombudsman.vic.gov.au/assets/Figure-14-Bar-Chart-Ministerial-Staff-in-the-VPS-V2.png https://assets.ombudsman.vic.gov.au/assets/Figure-15_Infographic-Ministerial-staffers-V3.png https://assets.ombudsman.vic.gov.au/assets/p_16.png https://assets.ombudsman.vic.gov.au/assets/p17.png https://assets.ombudsman.vic.gov.au/assets/P_18.png https://assets.ombudsman.vic.gov.au/assets/p_19.png https://assets.ombudsman.vic.gov.au/assets/Figure-20_Infographic-DJCS-hiring.png https://assets.ombudsman.vic.gov.au/assets/p_21.png https://assets.ombudsman.vic.gov.au/assets/p_22.png https://assets.ombudsman.vic.gov.au/assets/p_23.png https://assets.ombudsman.vic.gov.au/assets/p_25.png https://assets.ombudsman.vic.gov.au/assets/p_26.png https://assets.ombudsman.vic.gov.au/assets/p_27.png https://assets.ombudsman.vic.gov.au/assets/p_28.png https://assets.ombudsman.vic.gov.au/assets/p_29.png https://assets.ombudsman.vic.gov.au/assets/p_30.png https://assets.ombudsman.vic.gov.au/assets/p_31.png https://assets.ombudsman.vic.gov.au/assets/P_32.png https://assets.ombudsman.vic.gov.au/assets/p_33.png https://assets.ombudsman.vic.gov.au/assets/p_34.png https://assets.ombudsman.vic.gov.au/assets/p_35.png https://assets.ombudsman.vic.gov.au/assets/p_36.png https://assets.ombudsman.vic.gov.au/assets/p_37.png https://assets.ombudsman.vic.gov.au/assets/p_38a.png https://assets.ombudsman.vic.gov.au/assets/p_38b.png https://assets.ombudsman.vic.gov.au/assets/p_39.png https://assets.ombudsman.vic.gov.au/assets/p_40.png https://assets.ombudsman.vic.gov.au/assets/p_41.png https://assets.ombudsman.vic.gov.au/assets/p_42.png https://assets.ombudsman.vic.gov.au/assets/p_43.png https://assets.ombudsman.vic.gov.au/assets/Appendix-A-page-1.png https://assets.ombudsman.vic.gov.au/assets/Appendix-A-page-2B.png https://assets.ombudsman.vic.gov.au/assets/Appendix-A-page-3b.png https://assets.ombudsman.vic.gov.au/assets/IP1_2023-12-04-023106_yuyh.png https://assets.ombudsman.vic.gov.au/assets/IP2.png https://assets.ombudsman.vic.gov.au/assets/IP3.png https://assets.ombudsman.vic.gov.au/assets/IP4.png https://assets.ombudsman.vic.gov.au/assets/IP5.png https://assets.ombudsman.vic.gov.au/assets/IP6.png https://assets.ombudsman.vic.gov.au/assets/IP7.png https://assets.ombudsman.vic.gov.au/assets/IP8.png https://assets.ombudsman.vic.gov.au/assets/Red-box.png https://assets.ombudsman.vic.gov.au/assets/R1.png https://assets.ombudsman.vic.gov.au/assets/R2.png https://assets.ombudsman.vic.gov.au/assets/R3.png https://assets.ombudsman.vic.gov.au/assets/R4.png https://assets.ombudsman.vic.gov.au/assets/R5.png https://assets.ombudsman.vic.gov.au/assets/R6.png https://assets.ombudsman.vic.gov.au/assets/R7.png https://assets.ombudsman.vic.gov.au/assets/R8.png https://assets.ombudsman.vic.gov.au/assets/R9.png https://assets.ombudsman.vic.gov.au/assets/R10.png https://ombudsman.vic.gov.au/our-impact/investigation-reports/complaint-handling-casebook-resolving-issues-informally/ https://assets.ombudsman.vic.gov.au/assets/thumb.png https://assets.ombudsman.vic.gov.au/assets/v4-1.png https://assets.ombudsman.vic.gov.au/assets/figure-2c.png https://assets.ombudsman.vic.gov.au/assets/figure-3c.png https://assets.ombudsman.vic.gov.au/assets/figure-4c.png https://assets.ombudsman.vic.gov.au/assets/fig-5c.png https://ombudsman.vic.gov.au/our-impact/investigation-reports/complaints-to-the-ombudsman-resolving-them-early/ https://assets.ombudsman.vic.gov.au/assets/Deborah-Glass-signature-2-small.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Early-resolution-casebook-2018/DoesntFeelFair.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Early-resolution-casebook-2018/Photo-1.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Early-resolution-casebook-2018/Photo-2.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Early-resolution-casebook-2018/Photo-4.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Early-resolution-casebook-2018/Photo-3.jpg https://ombudsman.vic.gov.au/our-impact/investigation-reports/conflict-of-interest-by-an-executive-officer-in-the-department-of-education-and-training/ https://assets.ombudsman.vic.gov.au/assets/Deborah-Glass-signature-2-small.png https://ombudsman.vic.gov.au/our-impact/investigation-reports/councils-and-complaints-a-report-on-current-practices-and-issues/ https://assets.ombudsman.vic.gov.au/assets/Deborah-Glass-signature-2-small.png https://ombudsman.vic.gov.au/our-impact/investigation-reports/enquiry-into-the-provision-of-alcohol-and-drug-rehabilitation-services-following-contact-with-the-criminal-justice-system/ https://assets.ombudsman.vic.gov.au/assets/Deborah-Glass-signature-2-small.png https://ombudsman.vic.gov.au/our-impact/investigation-reports/fines-victoria-complaints/ https://assets.ombudsman.vic.gov.au/assets/Deborah-Glass-signature-2-small.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Fines-Victoria/Graph-2-Correspondence-on-hand.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Fines-Victoria/Figure-4-Call-Centre-weekly-volumes.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Fines-Victoria/Scanned-form-to-go-with-Simons-story.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Fines-Victoria/iphone-6_SMS-message_Fines-Victoria.jpg https://ombudsman.vic.gov.au/our-impact/investigation-reports/glen-eira-city-councils-approach-to-contractor-work/ https://assets.ombudsman.vic.gov.au/assets/GL1.png https://assets.ombudsman.vic.gov.au/assets/GL2.png https://assets.ombudsman.vic.gov.au/assets/GL3.png https://assets.ombudsman.vic.gov.au/assets/GL-spell.png https://ombudsman.vic.gov.au/our-impact/investigation-reports/implementing-opcat-in-victoria-report-and-inspection-of-dame-phyllis-frost-centre/ https://ombudsman.vic.gov.au/our-impact/investigation-reports/investigation-following-concerns-raised-by-community-visitors-about-a-mental-health-facility/ https://assets.ombudsman.vic.gov.au/assets/Deborah-Glass-signature-2-small.png https://ombudsman.vic.gov.au/our-impact/investigation-reports/investigation-into-a-building-permit-complaint/ https://assets.ombudsman.vic.gov.au/assets/pe1.png https://assets.ombudsman.vic.gov.au/assets/pe2.png https://assets.ombudsman.vic.gov.au/assets/pe3.png https://assets.ombudsman.vic.gov.au/assets/pe4.png https://assets.ombudsman.vic.gov.au/assets/pe5.png https://assets.ombudsman.vic.gov.au/assets/pe6.png https://assets.ombudsman.vic.gov.au/assets/pe7.png https://assets.ombudsman.vic.gov.au/assets/PE-conflicting-119.png https://assets.ombudsman.vic.gov.au/assets/pe8.png https://assets.ombudsman.vic.gov.au/assets/pe-122.png https://assets.ombudsman.vic.gov.au/assets/pe-125.png https://assets.ombudsman.vic.gov.au/assets/pe-129.png https://ombudsman.vic.gov.au/our-impact/investigation-reports/investigation-into-a-former-youth-workers-unauthorised-access-to-private-information-about-children/ https://assets.ombudsman.vic.gov.au/assets/DSC06643.JPG https://assets.ombudsman.vic.gov.au/assets/Deborah-Glass-signature-2-small.png https://assets.ombudsman.vic.gov.au/assets/Screen-Shot-2022-10-05-at-12.44.55-pm.png https://assets.ombudsman.vic.gov.au/assets/Screen-Shot-2022-10-05-at-12.52.50-pm.png https://assets.ombudsman.vic.gov.au/assets/Screen-Shot-2022-10-05-at-12.54.55-pm.png https://assets.ombudsman.vic.gov.au/assets/qualifications-claimed-by-Jones.png https://assets.ombudsman.vic.gov.au/assets/Fig-2.png https://assets.ombudsman.vic.gov.au/assets/How-did-he.png https://assets.ombudsman.vic.gov.au/assets/Frontyard.png https://assets.ombudsman.vic.gov.au/assets/Concern-AUS.png https://assets.ombudsman.vic.gov.au/assets/Centrelink.png https://assets.ombudsman.vic.gov.au/assets/FIG-3.png https://assets.ombudsman.vic.gov.au/assets/Screen-Shot-2022-10-11-at-2.08.21-pm.png https://assets.ombudsman.vic.gov.au/assets/FIG-5.png https://assets.ombudsman.vic.gov.au/assets/Fig-6.png https://assets.ombudsman.vic.gov.au/assets/Youth-Just.png https://assets.ombudsman.vic.gov.au/assets/Info-sharing.png https://assets.ombudsman.vic.gov.au/assets/FIG-7.png https://assets.ombudsman.vic.gov.au/assets/Fig-8.png https://assets.ombudsman.vic.gov.au/assets/Previous-warnings.png https://assets.ombudsman.vic.gov.au/assets/audit-trails.png https://assets.ombudsman.vic.gov.au/assets/Crissp-audit.png https://assets.ombudsman.vic.gov.au/assets/Identifying-young-people.png https://assets.ombudsman.vic.gov.au/assets/how-many-affected.png https://assets.ombudsman.vic.gov.au/assets/did-authorities.png https://assets.ombudsman.vic.gov.au/assets/Notification-requirements.png https://assets.ombudsman.vic.gov.au/assets/Figure-12.png https://assets.ombudsman.vic.gov.au/assets/Figure-13.png https://assets.ombudsman.vic.gov.au/assets/Figure-14.png https://assets.ombudsman.vic.gov.au/assets/other-evidence.png https://assets.ombudsman.vic.gov.au/assets/What-steps.png https://assets.ombudsman.vic.gov.au/assets/Figure-15.png https://assets.ombudsman.vic.gov.au/assets/Figure-16.png https://assets.ombudsman.vic.gov.au/assets/Figure-17.png https://assets.ombudsman.vic.gov.au/assets/Melb-city-mission-response.png https://ombudsman.vic.gov.au/our-impact/investigation-reports/investigation-into-allegations-of-collusion-with-property-developers-at-kingston-city-council/ https://assets.ombudsman.vic.gov.au/assets/Deborah-signature-Human-Rights-Report.png https://assets.ombudsman.vic.gov.au/assets/Kingston-City-Council-page-10.png https://assets.ombudsman.vic.gov.au/assets/Kingston-City-Council-page-11.png https://assets.ombudsman.vic.gov.au/assets/Kingston-City-Council-page-15.png https://assets.ombudsman.vic.gov.au/assets/Kingston-City-Council-page-22.png https://assets.ombudsman.vic.gov.au/assets/Kingston-City-Council-page-24.png https://assets.ombudsman.vic.gov.au/assets/Kingston-City-Council-page-25.png https://assets.ombudsman.vic.gov.au/assets/Kingston-City-Council-page-27.png https://assets.ombudsman.vic.gov.au/assets/Kingston-City-Council-page-28.png https://assets.ombudsman.vic.gov.au/assets/Kingston-City-Council-page-31.png https://assets.ombudsman.vic.gov.au/assets/Kingston-City-Council-page-33.png https://assets.ombudsman.vic.gov.au/assets/Kingston-City-Council-page-33-2.png https://assets.ombudsman.vic.gov.au/assets/Kingston-City-Council-page-35.png https://assets.ombudsman.vic.gov.au/assets/Kingston-City-Council-page-36.png https://assets.ombudsman.vic.gov.au/assets/Kingston-City-Council-page-43-1.png https://assets.ombudsman.vic.gov.au/assets/Kingston-City-Council-page-43-2.png https://assets.ombudsman.vic.gov.au/assets/kINGSTON-cITY-cOUNCIL-PAGE-46.png https://assets.ombudsman.vic.gov.au/assets/Kingston-City-Council-page-49-1.png https://assets.ombudsman.vic.gov.au/assets/Kingston-City-Council-page-49-2.png https://assets.ombudsman.vic.gov.au/assets/Kingston-City-Council-page-52.png https://assets.ombudsman.vic.gov.au/assets/Kingston-City-Council-page-54.png https://assets.ombudsman.vic.gov.au/assets/Kingston-City-Council-page-56.png https://assets.ombudsman.vic.gov.au/assets/Kingston-City-Council-page-74.png https://assets.ombudsman.vic.gov.au/assets/Kingston-City-Council-page-75.png https://assets.ombudsman.vic.gov.au/assets/Kingston-City-Council-page-76.png https://assets.ombudsman.vic.gov.au/assets/Kingston-City-Council-page-77.png https://assets.ombudsman.vic.gov.au/assets/Kingston-City-Council-page-78.png https://assets.ombudsman.vic.gov.au/assets/Kingston-City-Council-page-80.png https://assets.ombudsman.vic.gov.au/assets/Kingston-City-Council-page-81.png https://assets.ombudsman.vic.gov.au/assets/Kingston-City-Council-page-82.png https://assets.ombudsman.vic.gov.au/assets/Kingston-City-Council-page-83.png https://ombudsman.vic.gov.au/our-impact/investigation-reports/investigation-into-allegations-of-improper-conduct-by-officers-at-goulburn-murray-water/ https://assets.ombudsman.vic.gov.au/assets/Deborah-Glass-signature-2-small.png https://ombudsman.vic.gov.au/our-impact/investigation-reports/investigation-into-allegations-of-improper-conduct-by-officers-at-the-mount-buller-and-mount-stirling-resort-management-board/ https://assets.ombudsman.vic.gov.au/assets/Deborah-Glass-signature-2-small.png https://ombudsman.vic.gov.au/our-impact/investigation-reports/investigation-into-allegations-of-improper-conduct-by-officers-of-vicroads/ https://assets.ombudsman.vic.gov.au/assets/Deborah-Glass-signature-2-small.png https://ombudsman.vic.gov.au/our-impact/investigation-reports/investigation-into-allegations-of-improper-conduct-in-the-office-of-living-victoria/ https://ombudsman.vic.gov.au/our-impact/investigation-reports/investigation-into-an-incident-of-alleged-excessive-force-used-by-authorised-officers/ https://assets.ombudsman.vic.gov.au/assets/Deborah-Glass-signature-2-small.png https://ombudsman.vic.gov.au/our-impact/investigation-reports/investigation-into-casey-councils-special-charge-scheme-for-market-lane/ https://assets.ombudsman.vic.gov.au/assets/Deborah-Glass-signature-2-small.png https://ombudsman.vic.gov.au/our-impact/investigation-reports/investigation-into-child-sex-offender-robert-whiteheads-involvement-with-puffing-billy-and-other-railway-bodies/ https://assets.ombudsman.vic.gov.au/assets/Deborah-Glass-signature-2-small.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Exhibit-A-Puffing-Billy.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Exhibit-B-Puffing-Billy.jpg https://ombudsman.vic.gov.au/our-impact/investigation-reports/investigation-into-complaint-handling-in-the-victorian-social-housing-sector/ https://assets.ombudsman.vic.gov.au/assets/Screen-Shot-2022-07-07-at-9.19.27-am.png https://assets.ombudsman.vic.gov.au/assets/f1.png https://assets.ombudsman.vic.gov.au/assets/fig-2.png https://assets.ombudsman.vic.gov.au/assets/Brielf-History.png https://assets.ombudsman.vic.gov.au/assets/f3.png https://assets.ombudsman.vic.gov.au/assets/f4.png https://assets.ombudsman.vic.gov.au/assets/hannah.png https://assets.ombudsman.vic.gov.au/assets/f5.png https://assets.ombudsman.vic.gov.au/assets/com.png https://assets.ombudsman.vic.gov.au/assets/stu1.png https://assets.ombudsman.vic.gov.au/assets/stu2.png https://assets.ombudsman.vic.gov.au/assets/Julia.png https://assets.ombudsman.vic.gov.au/assets/d1.png https://assets.ombudsman.vic.gov.au/assets/d2.png https://assets.ombudsman.vic.gov.au/assets/Lydia.png https://assets.ombudsman.vic.gov.au/assets/Screen-Shot-2022-10-14-at-12.13.18-pm.png https://assets.ombudsman.vic.gov.au/assets/comp.png https://assets.ombudsman.vic.gov.au/assets/Pauline.png https://assets.ombudsman.vic.gov.au/assets/F7.png https://assets.ombudsman.vic.gov.au/assets/F8.png https://assets.ombudsman.vic.gov.au/assets/f9.png https://assets.ombudsman.vic.gov.au/assets/Is-complaint.png https://assets.ombudsman.vic.gov.au/assets/Fig10.png https://assets.ombudsman.vic.gov.au/assets/Fig-11.png https://assets.ombudsman.vic.gov.au/assets/Extract.png https://assets.ombudsman.vic.gov.au/assets/7.png https://assets.ombudsman.vic.gov.au/assets/8.png https://assets.ombudsman.vic.gov.au/assets/Bp.png https://assets.ombudsman.vic.gov.au/assets/Bp1.png https://assets.ombudsman.vic.gov.au/assets/BP2.png https://assets.ombudsman.vic.gov.au/assets/NSW-housing.png https://assets.ombudsman.vic.gov.au/assets/Comparison.png https://assets.ombudsman.vic.gov.au/assets/Barry.png https://assets.ombudsman.vic.gov.au/assets/Fig12.png https://assets.ombudsman.vic.gov.au/assets/Charlotte.png https://assets.ombudsman.vic.gov.au/assets/Fig13.png https://assets.ombudsman.vic.gov.au/assets/FIG14.png https://assets.ombudsman.vic.gov.au/assets/OMBO-Services.png https://ombudsman.vic.gov.au/our-impact/investigation-reports/investigation-into-complaints-about-assaults-of-five-children-living-in-child-protection-residential-care-units-1/ https://assets.ombudsman.vic.gov.au/assets/Deborah-Glass-signature-2-small.png https://ombudsman.vic.gov.au/our-impact/investigation-reports/investigation-into-corporate-credit-card-misuse-at-warrnambool-city-council/ https://assets.ombudsman.vic.gov.au/assets/Deborah-Glass-signature-2-small.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Figure-1-Warrnambool-rev.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Figure-7-Warrnambool_201113_012212-rev.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Figure-7-Warrnambool_201113_012242-rev.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Figure-8-Warrnambool_201113_013931-rev.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Figure-8-Warrnambool_201113_014011-rev.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Figure-12-Warrnambool.JPG https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Figure-15-Warrnambool.JPG https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Figure-17-rev.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Figure-18.JPG https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Figure-20-rev.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Figure-22-Warrnambool.JPG https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Appendix-1-Receipt-rev.jpg https://ombudsman.vic.gov.au/our-impact/investigation-reports/investigation-into-decision-making-under-the-victorian-border-crossing-permit-directions/ https://assets.ombudsman.vic.gov.au/assets/Screen-Shot-2022-11-29-at-2.48.04-pm.png https://assets.ombudsman.vic.gov.au/assets/o2.png https://assets.ombudsman.vic.gov.au/assets/o1.png https://assets.ombudsman.vic.gov.au/assets/g1_2022-11-29-043909_kihd.png https://assets.ombudsman.vic.gov.au/assets/g2_2022-11-29-043838_fqgr.png https://assets.ombudsman.vic.gov.au/assets/qa.png https://assets.ombudsman.vic.gov.au/assets/quote.png https://assets.ombudsman.vic.gov.au/assets/t1_2022-11-29-043515_hyna.png https://assets.ombudsman.vic.gov.au/assets/t2_2022-11-29-043549_kktz.png https://assets.ombudsman.vic.gov.au/assets/b1.png https://assets.ombudsman.vic.gov.au/assets/b2.png https://assets.ombudsman.vic.gov.au/assets/inter.png https://assets.ombudsman.vic.gov.au/assets/b34.png https://assets.ombudsman.vic.gov.au/assets/paper.png https://assets.ombudsman.vic.gov.au/assets/tl.png https://assets.ombudsman.vic.gov.au/assets/tu.png https://assets.ombudsman.vic.gov.au/assets/b6.png https://assets.ombudsman.vic.gov.au/assets/b7.png https://assets.ombudsman.vic.gov.au/assets/tt1.png https://assets.ombudsman.vic.gov.au/assets/yanko.png https://assets.ombudsman.vic.gov.au/assets/ph.png https://assets.ombudsman.vic.gov.au/assets/jt.png https://assets.ombudsman.vic.gov.au/assets/henry.png https://assets.ombudsman.vic.gov.au/assets/paul.png https://assets.ombudsman.vic.gov.au/assets/b9.png https://assets.ombudsman.vic.gov.au/assets/b10.png https://assets.ombudsman.vic.gov.au/assets/b11.png https://assets.ombudsman.vic.gov.au/assets/b12.png https://assets.ombudsman.vic.gov.au/assets/b13.png https://assets.ombudsman.vic.gov.au/assets/x1a.png https://assets.ombudsman.vic.gov.au/assets/x1b.png https://assets.ombudsman.vic.gov.au/assets/jackie.png https://assets.ombudsman.vic.gov.au/assets/grey.png https://assets.ombudsman.vic.gov.au/assets/fun.png https://assets.ombudsman.vic.gov.au/assets/Bianca.png https://assets.ombudsman.vic.gov.au/assets/blue.png https://assets.ombudsman.vic.gov.au/assets/red.png https://assets.ombudsman.vic.gov.au/assets/cow.png https://assets.ombudsman.vic.gov.au/assets/t2_2022-11-29-035849_awks.png https://assets.ombudsman.vic.gov.au/assets/t3.png https://assets.ombudsman.vic.gov.au/assets/b15.png https://assets.ombudsman.vic.gov.au/assets/Georgia.png https://assets.ombudsman.vic.gov.au/assets/b16.png https://assets.ombudsman.vic.gov.au/assets/z1.png https://assets.ombudsman.vic.gov.au/assets/z2.png https://assets.ombudsman.vic.gov.au/assets/z3.png https://assets.ombudsman.vic.gov.au/assets/z4.png https://assets.ombudsman.vic.gov.au/assets/z5.png https://assets.ombudsman.vic.gov.au/assets/z6.png https://assets.ombudsman.vic.gov.au/assets/z7.png https://assets.ombudsman.vic.gov.au/assets/z8.png https://assets.ombudsman.vic.gov.au/assets/z9.png https://assets.ombudsman.vic.gov.au/assets/z10.png https://ombudsman.vic.gov.au/our-impact/investigation-reports/investigation-into-department-of-health-oversight-of-mentone-gardens-a-supported-residential-service/ https://assets.ombudsman.vic.gov.au/assets/Deborah-Glass-signature-2-small.png https://assets.ombudsman.vic.gov.au/assets/Supported-Residential-Services-Financial-Capacity-Statement.png https://ombudsman.vic.gov.au/our-impact/investigation-reports/investigation-into-environment-protection-authority-decisions-on-west-gate-tunnel-project-spoil-disposal/ https://assets.ombudsman.vic.gov.au/assets/Screen-Shot-2022-06-06-at-3.37.14-pm.png https://assets.ombudsman.vic.gov.au/assets/ab.png https://assets.ombudsman.vic.gov.au/assets/t1.png https://assets.ombudsman.vic.gov.au/assets/t2_2022-11-17-034416_qbmk.png https://assets.ombudsman.vic.gov.au/assets/pfas.png https://assets.ombudsman.vic.gov.au/assets/fi2.png https://assets.ombudsman.vic.gov.au/assets/fi3.png https://assets.ombudsman.vic.gov.au/assets/Screen-Shot-2022-11-17-at-2.37.34-pm.png https://assets.ombudsman.vic.gov.au/assets/EPA-FIGURE-5.png https://assets.ombudsman.vic.gov.au/assets/f6.png https://assets.ombudsman.vic.gov.au/assets/f7.png https://assets.ombudsman.vic.gov.au/assets/f8.png https://assets.ombudsman.vic.gov.au/assets/ex.png https://assets.ombudsman.vic.gov.au/assets/ey.png https://assets.ombudsman.vic.gov.au/assets/ez.png https://ombudsman.vic.gov.au/our-impact/investigation-reports/investigation-into-good-practice-when-conducting-prison-disciplinary-hearings/ https://assets.ombudsman.vic.gov.au/assets/stages-in-disciplinary-processes.png https://assets.ombudsman.vic.gov.au/assets/prison-disciplinary-hearings-framework.png https://assets.ombudsman.vic.gov.au/assets/checklist-for-disciplinary-officers.png https://assets.ombudsman.vic.gov.au/assets/figure-4-adils-comments.png https://assets.ombudsman.vic.gov.au/assets/figure-5-notification-of-charge.png https://assets.ombudsman.vic.gov.au/assets/figure-6-notification-of-charge-excerpt.png https://assets.ombudsman.vic.gov.au/assets/figure-7-notification-of-charge-schedule.png https://assets.ombudsman.vic.gov.au/assets/figure-8-checklist-for-hearing-officers.png https://assets.ombudsman.vic.gov.au/assets/figure-9-excerpt-from-hearing-officers.png https://assets.ombudsman.vic.gov.au/assets/figure-10-excerpt-from-checklist.png https://assets.ombudsman.vic.gov.au/assets/figure-11-excerpt-from-incident-report-jiahao.png https://assets.ombudsman.vic.gov.au/assets/figure-12-excerpts-from-checklist-for-disciplinary-officers.png https://assets.ombudsman.vic.gov.au/assets/figure-13-excerpts-from-checklist-for-disciplinary-officers-2.png https://ombudsman.vic.gov.au/our-impact/investigation-reports/investigation-into-healthcare-provision-for-aboriginal-people-in-victorian-prisons/ https://assets.ombudsman.vic.gov.au/assets/AB1.png https://assets.ombudsman.vic.gov.au/assets/AB2.png https://assets.ombudsman.vic.gov.au/assets/AB3.png https://assets.ombudsman.vic.gov.au/assets/AB4.png https://assets.ombudsman.vic.gov.au/assets/AB5.png https://assets.ombudsman.vic.gov.au/assets/Pink117.png https://assets.ombudsman.vic.gov.au/assets/Pink118.png https://assets.ombudsman.vic.gov.au/assets/Pink121a.png https://assets.ombudsman.vic.gov.au/assets/Pink121b.png https://assets.ombudsman.vic.gov.au/assets/AB7.png https://assets.ombudsman.vic.gov.au/assets/AB8.png https://assets.ombudsman.vic.gov.au/assets/AB9.png https://assets.ombudsman.vic.gov.au/assets/Pink141a.png https://assets.ombudsman.vic.gov.au/assets/Pink141b.png https://assets.ombudsman.vic.gov.au/assets/Pink191.png https://assets.ombudsman.vic.gov.au/assets/Pink194.png https://assets.ombudsman.vic.gov.au/assets/Pink196.png https://assets.ombudsman.vic.gov.au/assets/Pink200.png https://assets.ombudsman.vic.gov.au/assets/Pink229.png https://assets.ombudsman.vic.gov.au/assets/Pink250.png https://assets.ombudsman.vic.gov.au/assets/Pink263.png https://assets.ombudsman.vic.gov.au/assets/Pink264.png https://assets.ombudsman.vic.gov.au/assets/Pink270.png https://assets.ombudsman.vic.gov.au/assets/Pink278.png https://assets.ombudsman.vic.gov.au/assets/Pink291a.png https://assets.ombudsman.vic.gov.au/assets/Pink291b.png https://assets.ombudsman.vic.gov.au/assets/AB10.png https://assets.ombudsman.vic.gov.au/assets/AB11.png https://assets.ombudsman.vic.gov.au/assets/PINK450.png https://assets.ombudsman.vic.gov.au/assets/AB12.png https://assets.ombudsman.vic.gov.au/assets/AB13.png https://assets.ombudsman.vic.gov.au/assets/AB14.png https://assets.ombudsman.vic.gov.au/assets/AB15.png https://assets.ombudsman.vic.gov.au/assets/AB16.png https://assets.ombudsman.vic.gov.au/assets/AB17.png https://assets.ombudsman.vic.gov.au/assets/AB18.png https://assets.ombudsman.vic.gov.au/assets/AB19.png https://assets.ombudsman.vic.gov.au/assets/AB20.png https://assets.ombudsman.vic.gov.au/assets/AB21.png https://assets.ombudsman.vic.gov.au/assets/AB21b.png https://assets.ombudsman.vic.gov.au/assets/AB21c.png https://assets.ombudsman.vic.gov.au/assets/AB21d.png https://ombudsman.vic.gov.au/our-impact/investigation-reports/investigation-into-how-local-councils-respond-to-ratepayers-in-financial-hardship/ https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Financial-Hardships/Financial-Hardships-Video.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Hardship_by_the_Numbers.png https://assets.ombudsman.vic.gov.au/assets/Deborah-Glass-signature-2-small.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Financial-Hardships/Figure-1-People-outside-Centrelink-during-COVID-19-lockdowns.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Financial-Hardships/Figure-2-Relative-socio-economic-disadvantage-of-council-areas-score-out-of-10-2019-20.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Financial-Hardships/Figure-3-The-process-for-setting-council-rates.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Financial-Hardships/Figure-4-Proportion-of-council-revenue-from-rates-2019-20.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Financial-Hardships/Figure-5-Examples-of-two-council-rates-notice-back-pages-2020-21.png https://ombudsman.vic.gov.au/our-impact/investigation-reports/investigation-into-improper-conduct-by-a-council-employee-at-the-mildura-cemetery-trust/ https://assets.ombudsman.vic.gov.au/assets/Mildura-thumbnail.jpg https://assets.ombudsman.vic.gov.au/assets/Deborah-Glass-signature-2-small.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Mildura-Cemetery/Figure-1_redacted.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Mildura-Cemetery/Figure-2_redacted.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Mildura-Cemetery/Figure-4_redacted.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Mildura-Cemetery/Photo-1_The-oldest-memorial-seat.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Mildura-Cemetery/480-invoice.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Mildura-Cemetery/620-invoice.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Mildura-Cemetery/Figure-6_First-reference-to-chair-policy.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Mildura-Cemetery/Figure-7_Second-reference-to-chair-policy.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Mildura-Cemetery/Figure-8_Letter-of-thanks-Mrs-Fenu_redacted.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Mildura-Cemetery/Photo-2_An-abundance-of-chairs.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Mildura-Cemetery/Chapter-5_MR-K_Funeral-booking-confirmation_redacted.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Mildura-Cemetery/Chapter-5_MRS-J_Funeral-booking-confirmation_redacted.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Mildura-Cemetery/Chapter-5_Consent-of-holder_redacted.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Mildura-Cemetery/Photo-4_Chapter-5.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Mildura-Cemetery/Photo-5_Chapter-5.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Mildura-Cemetery/Photo-6_Chapter-5.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Mildura-Cemetery/Photo-7_Chapter-5.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Mildura-Cemetery/Photo-8_Chapter-5.JPG https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Mildura-Cemetery/Photo-9_Chapter-5.jpg https://ombudsman.vic.gov.au/our-impact/investigation-reports/investigation-into-maribyrnong-city-councils-internal-review-practices-for-disability-parking-infringements/ https://assets.ombudsman.vic.gov.au/assets/Deborah-Glass-signature-2-small.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Maribyrnong-Infringements/International-Symbol-of-Access-ISA.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Maribyrnong-Infringements/Disability-Parking-Permit-1.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Maribyrnong-Infringements/1-Hour-Parking-Sign.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Maribyrnong-Infringements/Disability-Parking-Permit-2.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Maribyrnong-Infringements/red-restrictive-parking-sign-examples.jpg https://ombudsman.vic.gov.au/our-impact/investigation-reports/investigation-into-melton-city-councils-engagement-of-it-company-mk-datanet-pty-ltd/ https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Melton-City-Council/thumbnail.png https://assets.ombudsman.vic.gov.au/assets/Deborah-Glass-signature-2-small.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Melton-City-Council/Figure-2-Mr-M%E2%80%99s-contractual-arrangement-with.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Melton-City-Council/Figure-4-February-request-for-quote-sent-to-MK-Datanet.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Melton-City-Council/Figure-5-Response-to-February-2018-request-for-quote-from-IT-Company-A.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Melton-City-Council/Figure-6-Email-from-Mr-M-to-Ms-J-on-13-February-2018.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Melton-City-Council/Figure-7-Response-to-April-2018-request-for-quote-from-Softech-Australia.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Melton-City-Council/Figure-8-Response-to-April-2018-request-for-quote-from-Datafusion-Technology.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Melton-City-Council/Figure-9-Links-between-Mr-M-MK-Datanet-and-the-Council.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Melton-City-Council/Figure-10-Extracts-from-conflict-of-interest-and-confidentiality-form-signed-by-Mr.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Melton-City-Council/Figure-11-Conflict-of-interest-declaration-signed-by-Business-Transformation-Coordinator.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Melton-City-Council/Figure-12-Email-from-Ms-J-to-Mr-M-on-25-November-2018.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Melton-City-Council/Figure-13-Key-Performance-Indicators-in-the-Council%E2%80%99s-contract-with-MK-Datanet.png https://ombudsman.vic.gov.au/our-impact/investigation-reports/investigation-into-public-transport-fare-evasion-enforcement/ https://ombudsman.vic.gov.au/our-impact/investigation-reports/investigation-into-review-of-parking-fines-by-the-city-of-melbourne/ https://assets.ombudsman.vic.gov.au/assets/Melbourne-Parking-Thumbnail.png https://assets.ombudsman.vic.gov.au/assets/Deborah-Glass-signature-2-small.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Figure-1-Boundary-Map-City-of-Melbourne.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Organisational-structure-City-of-Melbourne.JPG https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Vehicle-plate-1.JPG https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Vehicle-plate-2.JPG https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Figure-24-Penalty-Reminder-Notice.JPG https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Figure-25-one.JPG https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Figure-25-two.JPG https://ombudsman.vic.gov.au/our-impact/investigation-reports/investigation-into-state-trustees/ https://assets.ombudsman.vic.gov.au/assets/Video-Thumbnails/State-Trustees.jpg https://assets.ombudsman.vic.gov.au/assets/Deborah-Glass-signature-2-small.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/State-Trustee/Figure-1-State-Trustees.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/State-Trustee/Figure-2-State-Trustees.jpg https://ombudsman.vic.gov.au/our-impact/investigation-reports/investigation-into-the-administration-of-the-fairness-fund-for-taxi-and-hire-car-licence-holders/ https://assets.ombudsman.vic.gov.au/assets/Deborah-Glass-signature-2-small.png https://ombudsman.vic.gov.au/our-impact/investigation-reports/investigation-into-the-department-of-jobs-precincts-and-regions-administration-of-the-business-support-fund/ https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Business-Support-Fund/BSF_thumbnail.png https://assets.ombudsman.vic.gov.au/assets/Deborah-Glass-signature-2-small.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Business-Support-Fund/Figure-2-Extract-of-online-form-for-the-Business-Support-Fund.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Business-Support-Fund/Figure-3-Email-confirming-submission.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Business-Support-Fund/Figure-4-Application-portal-message-confirming-submission.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Business-Support-Fund/Figure-5-Email-requesting-an-updated-BAS.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Business-Support-Fund/Figure-6-Template-reminder-email-sent-to-business-owners-whose-applications-remained-in-%E2%80%98draft%E2%80%99.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Business-Support-Fund/Figure-7-Email-sent-to-a-business-owner.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Business-Support-Fund/Figure-8-Email-sent-to-a-business-owner.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Business-Support-Fund/Figure-9-Extract-of-section-added-to-the-online-form-on-12-May-2020.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Business-Support-Fund/Figure-10-Example-of-email-sent-to-a-business-owner-inviting-them-to-apply-for-Stream-Two.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Business-Support-Fund/Figure-11-Enquiries-to-the-call-centre-between-28-March-%E2%80%93-22-November-2020.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Business-Support-Fund/Figure-12-Example-call-logs.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Business-Support-Fund/Figure-13-The-Department%E2%80%99s-complaints-processes.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Business-Support-Fund/Figure-14-Email-to-a-business-owner-on-29-June-2020-advising-the-escalations-team-no-longer-existed.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Business-Support-Fund/Figure-15-Email-from-the-Department-referring-a-business-owner-to-the-Ombudsman.bmp https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Business-Support-Fund/guidelines.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Business-Support-Fund/guidelines-2.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Business-Support-Fund/guidelines-3.png https://ombudsman.vic.gov.au/our-impact/investigation-reports/investigation-into-the-department-of-transport-and-plannings-implementation-of-the-zero-and-low-emission-vehicle-charge/ https://assets.ombudsman.vic.gov.au/assets/Newsletter-video.png https://assets.ombudsman.vic.gov.au/assets/z1_2023-09-25-053633_cdhu.png https://assets.ombudsman.vic.gov.au/assets/ZL2.png https://assets.ombudsman.vic.gov.au/assets/ZL3.png https://assets.ombudsman.vic.gov.au/assets/zl4.png https://assets.ombudsman.vic.gov.au/assets/ZL5.png https://assets.ombudsman.vic.gov.au/assets/zl6.png https://ombudsman.vic.gov.au/our-impact/investigation-reports/investigation-into-the-detention-and-treatment-of-public-housing-residents-arising-from-a-covid-19-hard-lockdown-in-july-2020/ https://assets.ombudsman.vic.gov.au/assets/Public-Housing-Thumbnail.png https://assets.ombudsman.vic.gov.au/assets/Deborah-Glass-signature-2-small.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Public-housing-tower-lockdown/Commission-meets-War-on-Slums.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Public-housing-tower-lockdown/Figure-2-Hotham-Estate.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Public-housing-tower-lockdown/Figure-3-Photograph-of-children-playing-outside.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Public-housing-tower-lockdown/Figure-4-Typical-floor-plan-for-33-Alfred-Street.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Public-housing-tower-lockdown/Figure-6-North-Melbourne-public-housing-precinct-including-33-Alfred-Street-right.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Public-housing-tower-lockdown/Figure-7-Flemington-and-North-Melbourne-public-housing-estates.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Public-housing-tower-lockdown/Figure-8-Age-of-registered-residents-at-33-Alfred-Street-4-July-2020.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Public-housing-tower-lockdown/Figure-9-Preferred-language-of-registered-residents-at-33-Alfred-Street-4-July-2020.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Public-housing-tower-lockdown/Figure-10-Preferred-language-of-registered-residents-at-33-Alfred-Street-excluding-English.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Public-housing-tower-lockdown/Figure-12-Daily-new-COVID-19-cases-in-Victoria-25-January-%E2%80%93-18-July-2020.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Public-housing-tower-lockdown/Figure-13-Melbourne-postcodes-subject-to-Stage-3-public-health-restrictions.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Public-housing-tower-lockdown/Figure-14-Initial-Operation-Benessere-command-structure.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Public-housing-tower-lockdown/Figure-16-Extracts-from-minutes-of-Operation-Benessere-Emergency-Management-Team-and-DHHS-Leadership-Team-concerning-distribution-of-food-relief.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Public-housing-tower-lockdown/Figure-17-Prevalence-of-confirmed-COVID-19-cases-per-public-housing-tower.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Public-housing-tower-lockdown/Figure-18-Daily-confirmed-COVID-19-cases-at-33-Alfred-Street-North-Melbourne.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Public-housing-tower-lockdown/Figure-20-Poster-displayed-at-33-Alfred-Street.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Public-housing-tower-lockdown/Figure-21-Excerpts-from-DHHS-public-housing-hotline-register.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Public-housing-tower-lockdown/Figure-22-Message-from-community-volunteer-to-Ombudsman-officers.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Public-housing-tower-lockdown/Figure-23-Photograph-of-temporary-fencing-erected-at-33-Alfred-Street.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Public-housing-tower-lockdown/Figure-24-Media-article-concerning-erection-of-temporary.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Public-housing-tower-lockdown/Figure-25-Bookings-made-to-fresh-air-and-exercise-program.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Public-housing-tower-lockdown/Figure-26-Excerpts-from-DHHS-public-housing-hotline-register.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Public-housing-tower-lockdown/figure-27.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Public-housing-tower-lockdown/Figure-28-Cohealth-primary-care-model.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Public-housing-tower-lockdown/Figure-29-Excerpts-from-English-and-Arabic-language-factsheets-issued-to-residents-on-5-July-and-7-July-2020-respectively.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Public-housing-tower-lockdown/Figure-30-Extract-of-internal-DHHS-email.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Public-housing-tower-lockdown/Figure-31-Issues-identified-by-individuals-calling-DHHS-public-housing-hotline.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Public-housing-tower-lockdown/Figure-32-Requests-made-to-DHHS-public-housing-hotline-not-allocated-within-24-hours.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Public-housing-tower-lockdown/Figure-33-Screenshot-of-system-used-during-telephone-welfare-checks-to-residents.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Public-housing-tower-lockdown/Figure-34-Excerpts-from-register-of-telephone-welfare-checks-made-to-residents.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Public-housing-tower-lockdown/Figure-37-Languages-spoken-by-residents-the-subject-of-requests-to-DHHS-public-housing-hotline-excluding-English-number-of-calls.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Public-housing-tower-lockdown/Figure-40-Community-Working-Group-members-and-observers.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Public-housing-tower-lockdown/Figure-42-Growth-rate-for-active-COVID-19-cases-in-Victoria-vs-high-rise-public-housing-estates.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Public-housing-tower-lockdown/Figure-43-Active-COVID-19-cases-in-Victoria-vs-high-rise-public-housing-estates.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Public-housing-tower-lockdown/Figure-46-Extract-from-North-Melbourne-and-Flemington-Community-Working-Group-transition-plan.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Public-housing-tower-lockdown/Appendix-C.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Public-housing-tower-lockdown/appendix-f.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Public-housing-tower-lockdown/Appendix-G.png https://ombudsman.vic.gov.au/our-impact/investigation-reports/investigation-into-the-financial-support-provided-to-kinship-carers/ https://assets.ombudsman.vic.gov.au/assets/Deborah-Glass-signature-2-small.png https://ombudsman.vic.gov.au/our-impact/investigation-reports/investigation-into-the-imprisonment-of-a-woman-found-unfit-to-stand-trial/ https://assets.ombudsman.vic.gov.au/assets/Deborah-Glass-signature-2-small.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Photo-1.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Photo-2.jpg https://ombudsman.vic.gov.au/our-impact/investigation-reports/investigation-into-the-management-and-protection-of-disability-group-home-residents-by-the-department-of-health-and-human-services-and-autism-plus/ https://assets.ombudsman.vic.gov.au/assets/Deborah-Glass-signature-2-small.png https://ombudsman.vic.gov.au/our-impact/investigation-reports/investigation-into-the-management-of-complex-workers-compensation-claims-and-worksafe-oversight/ https://ombudsman.vic.gov.au/our-impact/investigation-reports/investigation-into-the-management-of-maintenance-claims-against-public-housing-tenants/ https://ombudsman.vic.gov.au/our-impact/investigation-reports/investigation-into-the-misuse-of-council-resources/ https://assets.ombudsman.vic.gov.au/assets/Deborah-Glass-signature-2-small.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Misuse-of-council-resources.JPG https://ombudsman.vic.gov.au/our-impact/investigation-reports/investigation-into-the-planning-and-delivery-of-the-western-highway-duplication-project/ https://assets.ombudsman.vic.gov.au/assets/WH-Thumbnail.png https://assets.ombudsman.vic.gov.au/assets/Deborah-Glass-signature-2-small.png https://assets.ombudsman.vic.gov.au/assets/Other/Western-Victoria-Aboriginal-languages-and-dialects.png https://assets.ombudsman.vic.gov.au/assets/Other/Depiction-of-Aboriginal-people-at-Middle-Creek-south-east-of-Langi-Ghiran-1850.png https://ombudsman.vic.gov.au/our-impact/investigation-reports/investigation-into-the-registry-of-births-deaths-and-marriages-handling-of-a-complaint/ https://assets.ombudsman.vic.gov.au/assets/Deborah-Glass-signature-2-small.png https://ombudsman.vic.gov.au/our-impact/investigation-reports/investigation-into-the-rehabilitation-and-reintegration-of-prisoners-in-victoria/ https://ombudsman.vic.gov.au/our-impact/investigation-reports/investigation-into-the-transparency-of-local-government-decision-making/ https://ombudsman.vic.gov.au/our-impact/investigation-reports/investigation-into-three-councils-outsourcing-of-parking-fine-internal-reviews/ https://assets.ombudsman.vic.gov.au/assets/Fines-video-thumbnail.jpg https://assets.ombudsman.vic.gov.au/assets/Deborah-Glass-signature-2-small.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Newspaper-articles.JPG https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Figure-2.JPG https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Figure-3.JPG https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Figure-4.JPG https://ombudsman.vic.gov.au/our-impact/investigation-reports/investigation-into-victorian-government-school-expulsions/ https://assets.ombudsman.vic.gov.au/assets/Deborah-Glass-signature-2-small.png https://ombudsman.vic.gov.au/our-impact/investigation-reports/investigation-into-wellington-shire-councils-handling-of-ninety-mile-beach-subdivisons/ https://assets.ombudsman.vic.gov.au/assets/Video-Thumbnails/Wellington-shire-video.jpg https://assets.ombudsman.vic.gov.au/assets/Deborah-Glass-signature-2-small.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Ninety-Mile-Beach/Figure-1-Strategy-Area.JPG https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Ninety-Mile-Beach/Excerpts-from-Willmore-Randell-advertising_GMB_part-1.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Ninety-Mile-Beach/Excerpts-from-Willmore-Randell-advertising_part-2.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Ninety-Mile-Beach/Figure-2.JPG https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Ninety-Mile-Beach/Figure-3-Preferred-Settlement-Structure.JPG https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Ninety-Mile-Beach/GMB_A-dry-Lake-Reeve-as-viewed-from-the-Coastal-Dunes-just-outside-The-Honeysuckles.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Ninety-Mile-Beach/GMB_Golden-Beach.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Ninety-Mile-Beach/GMB_Surf-Edge-Drive-%E2%80%93-the-main-commercial-road-in-Golden-Beach.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Ninety-Mile-Beach/Figure-5_GMB_lightbody-legal-notice_redacted.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Ninety-Mile-Beach/Figure-6_GMB_Land-proposed-to-be-sold-by-council.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Ninety-Mile-Beach/Figure-7_Wellington-Shire-Council-homepage.jpg https://ombudsman.vic.gov.au/our-impact/investigation-reports/investigation-into-wodonga-city-councils-overcharging-of-a-waste-management-levy/ https://assets.ombudsman.vic.gov.au/assets/Deborah-Glass-signature-2-small.png https://ombudsman.vic.gov.au/our-impact/investigation-reports/investigation-of-a-complaint-about-ambulance-victoria/ https://assets.ombudsman.vic.gov.au/assets/Deborah-Glass-signature-2-small.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Ambulance-Victoria/AV_Paper-PCR_J-Code-copy.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Ambulance-Victoria/AV_Paper-PCR_Charge-classification.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Ambulance-Victoria/AV_Paper-PCR_half-page.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Ambulance-Victoria/iphone-6-AV-instagram.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Ambulance-Victoria/AV_Paper-PCR_seek-medical-treatment-advise-copy.jpg https://ombudsman.vic.gov.au/our-impact/investigation-reports/investigation-of-a-matter-referred-from-the-legislative-council-on-9-february-2022-part-1/ https://assets.ombudsman.vic.gov.au/assets/Deborah-Glass-signature-2-small.png https://assets.ombudsman.vic.gov.au/assets/LC-doc.png https://assets.ombudsman.vic.gov.au/assets/Red-shirts-pic-page-9.png https://assets.ombudsman.vic.gov.au/assets/Red-shirts-pic-page-20.png https://assets.ombudsman.vic.gov.au/assets/Red-Shirts-pic-page-24.png https://assets.ombudsman.vic.gov.au/assets/Red-Shirts-pic-page-25.png https://assets.ombudsman.vic.gov.au/assets/Red-Shirts-pic-page-32.png https://assets.ombudsman.vic.gov.au/assets/Red-Shirts-pic-page-33.png https://assets.ombudsman.vic.gov.au/assets/Red-Shirts-pic-page-34.png https://assets.ombudsman.vic.gov.au/assets/Red-Shirts-pic-page-35.png https://ombudsman.vic.gov.au/our-impact/investigation-reports/investigation-of-a-matter-referred-from-the-legislative-council-on-25-november-2015/ https://ombudsman.vic.gov.au/our-impact/investigation-reports/investigation-of-a-protected-disclosure-complaint-regarding-allegations-of-improper-conduct-by-councillors-associated-with-political-donations/ https://assets.ombudsman.vic.gov.au/assets/Deborah-Glass-signature-2-small.png https://ombudsman.vic.gov.au/our-impact/investigation-reports/investigation-of-allegations-referred-by-parliaments-legal-and-social-issues-committee-arising-from-its-inquiry-into-youth-justice-centres-in-victoria/ https://assets.ombudsman.vic.gov.au/assets/Deborah-Glass-signature-2-small.png https://ombudsman.vic.gov.au/our-impact/investigation-reports/investigation-of-matters-referred-from-the-legislative-assembly-on-8-august-2018/ https://assets.ombudsman.vic.gov.au/assets/Parliament.jpg https://ombudsman.vic.gov.au/our-impact/investigation-reports/investigation-of-protected-disclosure-complaints-regarding-the-former-principal-of-a-victorian-public-school/ https://assets.ombudsman.vic.gov.au/assets/Deborah-Glass-signature-2-small.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Principal/Figure-1-Excerpt-from-the-School%E2%80%99s-cash-transaction-report-10-November-2017.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Principal/Figure-2-Excerpt-from-the-Principal%E2%80%99s-personal-bank-account-records-10-November-2017.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Principal/Figure-3-Excerpt-from-the-Principal%E2%80%99s-personal-bank-account-records-14-15-November-2017.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Principal/Figure-4-Diagram-showing-the-transfer-of-cash-from-the-School-to-the-Principal%E2%80%99s-personal-bank.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Principal/Figure-5-Photograph-of-post-it-note-found-on-Principals-desk-taken-during-Ombudsman-inspection-of-Principals-pffice-24-October-2018.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Principal/Figure-6-Excerpt-from-the-Principal%E2%80%99s-personal-bank-account-records-30-April-2018.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Principal/Figure-7-Excerpt-from-the-Principal%E2%80%99s-personal-bank-account-records-30-April-2018.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Principal/Figure-8-Excerpt-from-the-School%E2%80%99s-cash-transaction-statement-20-June-2018.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Principal/Figure-9-Excerpts-from-the-Principal%E2%80%99s-personal-bank-account-records-25-June-2018.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Principal/Figure-10-Diagram-showing-the-transfer-of-cash-from-the-School-to-the-Principal%E2%80%99s-personal-bank-account-and-beyond-June-2018.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Principal/Figure-11-Photographs-taken-during-Ombudsman-inspection-of-the-Principal%E2%80%99s-office-24-October-2018.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Principal/Figure-12-Photograph-of-receipts-found-on-Principal%E2%80%99s-desk-taken-during-Ombudsman-inspection.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Principal/Figure-13-Coles-and-Liquorland-receipts-showing-purchase-of-gift-card-and-use-of-gift-card-for-alcohol-25-May-and-16-June-2015.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Principal/Figure-14-Receipts-from-BWS-showing-purchase-of-alcohol-using-Coles-gift-cards-24-October-2018.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Principal/Figure-15-Email-from-Company-A-to-the-Principal-29-July-2017.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Principal/Figure-16-Emails-between-the-Principal-and-Company-A-19-April-2018.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Principal/Figure-17-Emails-between-the-Principal-and-Company-B-12-July-2016.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Principal/Figure-18-Email-from-Department-of-Education-Financial-Services-Division-26-August-2016.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Principal/Figure-19-Emails-between-Company-B-and-the-Principal-31-August-and-1-September-2016.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Principal/Figure-20-Email-between-Company-C-and-the-Principal-10-May-2018.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Principal/Figure-21-Excerpt-from-the-Principal%E2%80%99s-report-to-School-Council-November-2017-Investigator%E2%80%99s-emphasis.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Principal/Figure-22-Excerpt-from-the-Principal%E2%80%99s-2018-declaration-of-private-interests-16-May-2018.jpg https://ombudsman.vic.gov.au/our-impact/investigation-reports/investigation-of-three-protected-disclosure-complaints-regarding-bendigo-south-east-college/ https://assets.ombudsman.vic.gov.au/assets/Deborah-Glass-signature-2-small.png https://ombudsman.vic.gov.au/our-impact/investigation-reports/investigation-reports-before-2014/ https://ombudsman.vic.gov.au/our-impact/investigation-reports/investigations-into-allegations-of-nepotism-in-government-schools/ https://assets.ombudsman.vic.gov.au/assets/Video-Thumbnails/nepotism-thumbnail.jpg https://assets.ombudsman.vic.gov.au/assets/Deborah-Glass-signature-2-small.png https://ombudsman.vic.gov.au/our-impact/investigation-reports/misconduct-in-public-organisations-a-casebook/ https://assets.ombudsman.vic.gov.au/assets/mis1.png https://assets.ombudsman.vic.gov.au/assets/mis2.png https://assets.ombudsman.vic.gov.au/assets/mis3.png https://assets.ombudsman.vic.gov.au/assets/mis4.png https://assets.ombudsman.vic.gov.au/assets/mis4b.png https://assets.ombudsman.vic.gov.au/assets/mis5.png https://assets.ombudsman.vic.gov.au/assets/mis6.png https://assets.ombudsman.vic.gov.au/assets/mis6b.png https://assets.ombudsman.vic.gov.au/assets/mis7.png https://assets.ombudsman.vic.gov.au/assets/mis8.png https://assets.ombudsman.vic.gov.au/assets/mis8b.png https://assets.ombudsman.vic.gov.au/assets/Mis9.png https://assets.ombudsman.vic.gov.au/assets/mis9b.png https://assets.ombudsman.vic.gov.au/assets/mis10.png https://assets.ombudsman.vic.gov.au/assets/mis10b.png https://assets.ombudsman.vic.gov.au/assets/mis11.png https://assets.ombudsman.vic.gov.au/assets/mis11b.png https://assets.ombudsman.vic.gov.au/assets/mis12.png https://assets.ombudsman.vic.gov.au/assets/mis12b.png https://ombudsman.vic.gov.au/our-impact/investigation-reports/ombudsman-enquiries-resolving-complaints-informally/ https://assets.ombudsman.vic.gov.au/assets/Deborah-Glass-signature-2-small.png https://ombudsman.vic.gov.au/our-impact/investigation-reports/ombudsman-investigation-reports-prior-to-april-2014/ https://ombudsman.vic.gov.au/our-impact/investigation-reports/ombudsmans-recommendations-fourth-report/ https://assets.ombudsman.vic.gov.au/assets/RECS-video.png https://assets.ombudsman.vic.gov.au/assets/Recs-pic-page-3.png https://assets.ombudsman.vic.gov.au/assets/Recs-page-10.png https://assets.ombudsman.vic.gov.au/assets/Recs-pic-page-12-pic-1.png https://assets.ombudsman.vic.gov.au/assets/Recs-pic-page-12-pic-2.png https://assets.ombudsman.vic.gov.au/assets/Recs-page-16.png https://assets.ombudsman.vic.gov.au/assets/REcs-page-20.png https://assets.ombudsman.vic.gov.au/assets/Recs-page-23.png https://assets.ombudsman.vic.gov.au/assets/Recs-page-24.png https://assets.ombudsman.vic.gov.au/assets/Recs-page-25.png https://assets.ombudsman.vic.gov.au/assets/REcs-pic-page-29.png https://assets.ombudsman.vic.gov.au/assets/Recs-page-31.png https://assets.ombudsman.vic.gov.au/assets/Recs-page-33.png https://assets.ombudsman.vic.gov.au/assets/Recs-page-36.png https://assets.ombudsman.vic.gov.au/assets/Recs-page-38.png https://assets.ombudsman.vic.gov.au/assets/Recs-pic-page-42-pic-1.png https://assets.ombudsman.vic.gov.au/assets/Recs-Page-42.png https://assets.ombudsman.vic.gov.au/assets/REcs-page-43.png https://assets.ombudsman.vic.gov.au/assets/Recs-page-48.png https://assets.ombudsman.vic.gov.au/assets/Recs-page-49.png https://assets.ombudsman.vic.gov.au/assets/REcs-page-50.png https://assets.ombudsman.vic.gov.au/assets/REcs-page-51.png https://assets.ombudsman.vic.gov.au/assets/REcs-pic-page-58.png https://assets.ombudsman.vic.gov.au/assets/Recs-pic-page-70.png https://assets.ombudsman.vic.gov.au/assets/Recs-pic-page-75.png https://assets.ombudsman.vic.gov.au/assets/Recs-pic-page-76.png https://assets.ombudsman.vic.gov.au/assets/Recs-pic-page-77.png https://assets.ombudsman.vic.gov.au/assets/Recs-pic-page-87.png https://ombudsman.vic.gov.au/our-impact/investigation-reports/ombudsmans-recommendations-second-report/ https://assets.ombudsman.vic.gov.au/assets/Deborah-Glass-signature-2-small.png https://ombudsman.vic.gov.au/our-impact/investigation-reports/ombudsmans-recommendations-third-report/ https://assets.ombudsman.vic.gov.au/assets/Video-Thumbnails/Recs-Thumbnail.png https://assets.ombudsman.vic.gov.au/assets/Deborah-Glass-signature-2-small.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/1-PDF-Report-Files/Integrity-framework-DELWP.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Ninety-Mile-Beach/Excerpts-from-Willmore-Randell-advertising_part-2.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/1-PDF-Report-Files/Websites-re-parking-fines.png https://ombudsman.vic.gov.au/our-impact/investigation-reports/opcat-in-victoria-a-thematic-investigation-of-practices-related-solitary-confinement-of-children-and-young-people/ https://assets.ombudsman.vic.gov.au/assets/OPCAT-thumbnail.jpg https://ombudsman.vic.gov.au/our-impact/investigation-reports/operation-watts-a-joint-investigation-into-allegations-of-serious-corrupt-conduct-involving-victorian-public-officers-including-members-of-parliament/ https://assets.ombudsman.vic.gov.au/assets/Thumb_2022-07-21-023551_ofen.png https://assets.ombudsman.vic.gov.au/assets/Op-Watts-page-3.png https://assets.ombudsman.vic.gov.au/assets/Op-Watts-page-6.png https://assets.ombudsman.vic.gov.au/assets/Op-Watts-page-50.png https://assets.ombudsman.vic.gov.au/assets/Op-Watts-page-55.png https://assets.ombudsman.vic.gov.au/assets/Op-Watts-page-56.png https://assets.ombudsman.vic.gov.au/assets/Op-Watts-page-60.png https://assets.ombudsman.vic.gov.au/assets/Op-Watts-page-61.png https://assets.ombudsman.vic.gov.au/assets/Op-Watts-page-73.png https://assets.ombudsman.vic.gov.au/assets/Op-Watts-page-75.png https://assets.ombudsman.vic.gov.au/assets/Op-Watts-page-81.png https://assets.ombudsman.vic.gov.au/assets/Op-Watts-page-82.png https://assets.ombudsman.vic.gov.au/assets/Op-Watts-page-83.png https://assets.ombudsman.vic.gov.au/assets/Op-Watts-page-84.png https://assets.ombudsman.vic.gov.au/assets/Op-Watts-page-85.png https://assets.ombudsman.vic.gov.au/assets/Op-Watts-page-94.png https://assets.ombudsman.vic.gov.au/assets/Op-Watts-page-95.png https://assets.ombudsman.vic.gov.au/assets/Op-Watts-page-96.png https://assets.ombudsman.vic.gov.au/assets/Op-Watts-page-97.png https://assets.ombudsman.vic.gov.au/assets/Op-Watts-page-98.png https://assets.ombudsman.vic.gov.au/assets/Op-Watts-page-99.png https://assets.ombudsman.vic.gov.au/assets/Op-Watts-page-100.png https://assets.ombudsman.vic.gov.au/assets/Op-Watts-page-101.png https://assets.ombudsman.vic.gov.au/assets/Op-Watts-page-104.png https://assets.ombudsman.vic.gov.au/assets/Op-Watts-page-105.png https://assets.ombudsman.vic.gov.au/assets/Op-Watts-page-106.png https://assets.ombudsman.vic.gov.au/assets/Op-Watts-page-108.png https://assets.ombudsman.vic.gov.au/assets/Op-Watts-page-109.png https://assets.ombudsman.vic.gov.au/assets/Op-Watts-page-110.png https://assets.ombudsman.vic.gov.au/assets/Op-Watts-page-111.png https://assets.ombudsman.vic.gov.au/assets/Op-Watts-page-113.png https://assets.ombudsman.vic.gov.au/assets/Op-Watts-page-115.png https://assets.ombudsman.vic.gov.au/assets/Op-Watts-page-116.png https://assets.ombudsman.vic.gov.au/assets/Op-Watts-page-117.png https://assets.ombudsman.vic.gov.au/assets/Op-Watts-page-119.png https://assets.ombudsman.vic.gov.au/assets/Op-Watts-page-168.png https://assets.ombudsman.vic.gov.au/assets/Op-Watts-page-216.png https://assets.ombudsman.vic.gov.au/assets/Op-Watts-page-217.png https://assets.ombudsman.vic.gov.au/assets/Op-Watts-page-218.png https://assets.ombudsman.vic.gov.au/assets/Op-Watts-page-219.png https://assets.ombudsman.vic.gov.au/assets/Op-Watts-page-220.png https://assets.ombudsman.vic.gov.au/assets/Op-Watts-page-221.png https://assets.ombudsman.vic.gov.au/assets/Op-Watts-page-222.png https://assets.ombudsman.vic.gov.au/assets/Op-Watts-page-223.png https://assets.ombudsman.vic.gov.au/assets/Op-Watts-page-224.png https://assets.ombudsman.vic.gov.au/assets/Op-Watts-page-225.png https://assets.ombudsman.vic.gov.au/assets/Op-Watts-page-226.png https://assets.ombudsman.vic.gov.au/assets/Op-Watts-page-227.png https://assets.ombudsman.vic.gov.au/assets/Op-Watts-page-228.png https://assets.ombudsman.vic.gov.au/assets/Op-Watts-page-229.png https://assets.ombudsman.vic.gov.au/assets/Op-Watts-page-230.png https://assets.ombudsman.vic.gov.au/assets/Op-Watts-page-231.png https://assets.ombudsman.vic.gov.au/assets/Op-Watts-page-232.png https://assets.ombudsman.vic.gov.au/assets/Op-Watts-page-234.png https://assets.ombudsman.vic.gov.au/assets/Op-Watts-page-235.png https://ombudsman.vic.gov.au/our-impact/investigation-reports/operation-watts-progress-report/ https://assets.ombudsman.vic.gov.au/assets/W2a.png https://ombudsman.vic.gov.au/our-impact/investigation-reports/outsourcing-of-parking-fine-internal-reviews-a-follow-up-report/ https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Parking-Fines-March-2021/parking_title.jpg https://assets.ombudsman.vic.gov.au/assets/Deborah-Glass-signature-2-small.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Parking-Fines-March-2021/Figure-1-Councils-where-refund-schemes-apply.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Parking-Fines-March-2021/Figure-2-City-of-Greater-Geelong-details-of-refund-scheme.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Parking-Fines-March-2021/Figure-3-Mildura-Rural-City-Council-details-of-refund-scheme.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Parking-Fines-March-2021/Figure-4-Bass-Coast-Shire-Council-details-of-refund-scheme.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Parking-Fines-March-2021/Figure-5-Parks-Victoria-details-of-refund-scheme.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Parking-Fines-March-2021/Figure-6-Frankston-City-Council.jpg https://ombudsman.vic.gov.au/our-impact/investigation-reports/outsourcing-small-claims-handling/ https://assets.ombudsman.vic.gov.au/assets/Outsourcing-small-claims-thumbnail_2026-03-17-222741_pwps.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Outsourcing-small-claims-handling/Figure-1-The-councils-and-claims-handlers-discussed-in-this-report.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Outsourcing-small-claims-handling/Case-study-1-Amir%E2%80%99s-fence.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Outsourcing-small-claims-handling/Case-study-2-Jane%E2%80%99s-glasses.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Outsourcing-small-claims-handling/Case-study-3-The-Wilsons%E2%80%99-driveway.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Outsourcing-small-claims-handling/Case-study-3-The-Wilsons%E2%80%99-driveway-2.jpg https://ombudsman.vic.gov.au/our-impact/investigation-reports/reflections-on-10-years/ https://assets.ombudsman.vic.gov.au/assets/10-years.png https://assets.ombudsman.vic.gov.au/assets/Appendix-1a.png https://assets.ombudsman.vic.gov.au/assets/Appendix-1b.png https://assets.ombudsman.vic.gov.au/assets/qq1_2024-03-24-232000_fjea.png https://assets.ombudsman.vic.gov.au/assets/qq2_2024-03-24-232003_apjv.png https://assets.ombudsman.vic.gov.au/assets/qq3_2024-03-24-232005_bequ.png https://assets.ombudsman.vic.gov.au/assets/qq4_2024-03-24-232007_bxhe.png https://assets.ombudsman.vic.gov.au/assets/qq5_2024-03-24-232009_mjub.png https://ombudsman.vic.gov.au/our-impact/investigation-reports/report-into-allegations-of-conflict-of-interest-of-an-officer-at-the-metropolitan-fire-and-emergency-services-board/ https://assets.ombudsman.vic.gov.au/assets/Deborah-Glass-signature-2-small.png https://ombudsman.vic.gov.au/our-impact/investigation-reports/report-on-investigations-into-the-use-of-force-at-the-metropolitan-remand-centre-and-the-melbourne-assessment-prison/ https://assets.ombudsman.vic.gov.au/assets/MRC-REPORT-THUMB.png https://assets.ombudsman.vic.gov.au/assets/8_2022-11-02-005944_vrbw.png https://assets.ombudsman.vic.gov.au/assets/m1.png https://assets.ombudsman.vic.gov.au/assets/m2.png https://assets.ombudsman.vic.gov.au/assets/m3.png https://assets.ombudsman.vic.gov.au/assets/m4.png https://assets.ombudsman.vic.gov.au/assets/mr.png https://assets.ombudsman.vic.gov.au/assets/m5.png https://assets.ombudsman.vic.gov.au/assets/wade.png https://assets.ombudsman.vic.gov.au/assets/nova.png https://assets.ombudsman.vic.gov.au/assets/lloyd-kick.png https://assets.ombudsman.vic.gov.au/assets/snowslap.png https://assets.ombudsman.vic.gov.au/assets/g1.png https://assets.ombudsman.vic.gov.au/assets/g2.png https://assets.ombudsman.vic.gov.au/assets/Unreasonable.png https://assets.ombudsman.vic.gov.au/assets/m6.png https://assets.ombudsman.vic.gov.au/assets/M7.png https://assets.ombudsman.vic.gov.au/assets/M8.png https://assets.ombudsman.vic.gov.au/assets/cell.png https://assets.ombudsman.vic.gov.au/assets/rr1.png https://assets.ombudsman.vic.gov.au/assets/rr2.png https://assets.ombudsman.vic.gov.au/assets/m9.png https://assets.ombudsman.vic.gov.au/assets/Griffi.png https://assets.ombudsman.vic.gov.au/assets/ll.png https://assets.ombudsman.vic.gov.au/assets/Per.png https://assets.ombudsman.vic.gov.au/assets/m10.png https://assets.ombudsman.vic.gov.au/assets/red1.png https://assets.ombudsman.vic.gov.au/assets/Red2.png https://assets.ombudsman.vic.gov.au/assets/red3_2022-11-02-001702_trwl.png https://assets.ombudsman.vic.gov.au/assets/snowy-slap.png https://assets.ombudsman.vic.gov.au/assets/Fig-11_2022-11-02-001316_njrh.png https://assets.ombudsman.vic.gov.au/assets/ruiz.png https://assets.ombudsman.vic.gov.au/assets/mac-unreasonable.png https://assets.ombudsman.vic.gov.au/assets/snow-slap.png https://assets.ombudsman.vic.gov.au/assets/russo.png https://assets.ombudsman.vic.gov.au/assets/snow1.png https://assets.ombudsman.vic.gov.au/assets/snow2.png https://assets.ombudsman.vic.gov.au/assets/mcp.png https://assets.ombudsman.vic.gov.au/assets/Griffin.png https://assets.ombudsman.vic.gov.au/assets/lloyd.png https://assets.ombudsman.vic.gov.au/assets/t2.png https://assets.ombudsman.vic.gov.au/assets/ax.png https://assets.ombudsman.vic.gov.au/assets/ay.png https://assets.ombudsman.vic.gov.au/assets/az.png https://ombudsman.vic.gov.au/our-impact/investigation-reports/report-on-recommendations-1/ https://ombudsman.vic.gov.au/our-impact/investigation-reports/report-on-youth-justice-facilities-at-the-grevillea-unit-of-barwon-prison-malmsbury-and-parkville/ https://assets.ombudsman.vic.gov.au/assets/Deborah-Glass-signature-2-small.png https://ombudsman.vic.gov.au/our-impact/investigation-reports/reporting-and-investigation-of-allegations-of-abuse-in-the-disability-sector-phase-1-the-effectiveness-of-statutory-oversight/ https://assets.ombudsman.vic.gov.au/assets/fi1.png https://assets.ombudsman.vic.gov.au/assets/f2.png https://assets.ombudsman.vic.gov.au/assets/f3_2023-01-11-044619_ynbb.png https://assets.ombudsman.vic.gov.au/assets/Screen-Shot-2023-01-11-at-3.45.05-pm.png https://assets.ombudsman.vic.gov.au/assets/table1.png https://assets.ombudsman.vic.gov.au/assets/table2.png https://assets.ombudsman.vic.gov.au/assets/b1_2023-01-11-044227_zxdq.png https://assets.ombudsman.vic.gov.au/assets/b2_2023-01-11-044159_snxv.png https://assets.ombudsman.vic.gov.au/assets/c1.png https://assets.ombudsman.vic.gov.au/assets/c2.png https://assets.ombudsman.vic.gov.au/assets/table3.png https://assets.ombudsman.vic.gov.au/assets/E1.png https://assets.ombudsman.vic.gov.au/assets/E2.png https://assets.ombudsman.vic.gov.au/assets/mrj.png https://assets.ombudsman.vic.gov.au/assets/table-4.png https://assets.ombudsman.vic.gov.au/assets/table5.png https://assets.ombudsman.vic.gov.au/assets/case1.png https://assets.ombudsman.vic.gov.au/assets/case2.png https://assets.ombudsman.vic.gov.au/assets/table-6.png https://assets.ombudsman.vic.gov.au/assets/table-7.png https://assets.ombudsman.vic.gov.au/assets/Table-8.png https://assets.ombudsman.vic.gov.au/assets/dd8.png https://assets.ombudsman.vic.gov.au/assets/dd7.png https://assets.ombudsman.vic.gov.au/assets/dd6.png https://assets.ombudsman.vic.gov.au/assets/dd5.png https://assets.ombudsman.vic.gov.au/assets/dd4.png https://assets.ombudsman.vic.gov.au/assets/dd3.png https://assets.ombudsman.vic.gov.au/assets/d1_2023-01-11-041530_nisu.png https://assets.ombudsman.vic.gov.au/assets/dd2.png https://assets.ombudsman.vic.gov.au/assets/Glossary-1.png https://assets.ombudsman.vic.gov.au/assets/Glossary-2.png https://assets.ombudsman.vic.gov.au/assets/Glossary-3.png https://assets.ombudsman.vic.gov.au/assets/appendix-1a.png https://assets.ombudsman.vic.gov.au/assets/appendix-1b.png https://assets.ombudsman.vic.gov.au/assets/appendix-1c.png https://assets.ombudsman.vic.gov.au/assets/appendix-1d.png https://assets.ombudsman.vic.gov.au/assets/appendix-2a.png https://assets.ombudsman.vic.gov.au/assets/appendix-2b.png https://assets.ombudsman.vic.gov.au/assets/appendix-3.png https://ombudsman.vic.gov.au/our-impact/investigation-reports/reporting-and-investigation-of-allegations-of-abuse-in-the-disability-sector-phase-2-incident-reporting/ https://assets.ombudsman.vic.gov.au/assets/go5.png https://assets.ombudsman.vic.gov.au/assets/go4.png https://assets.ombudsman.vic.gov.au/assets/go3.png https://assets.ombudsman.vic.gov.au/assets/go2.png https://assets.ombudsman.vic.gov.au/assets/go1.png https://assets.ombudsman.vic.gov.au/assets/re2.png https://assets.ombudsman.vic.gov.au/assets/re1.png https://assets.ombudsman.vic.gov.au/assets/po3.png https://assets.ombudsman.vic.gov.au/assets/po2.png https://assets.ombudsman.vic.gov.au/assets/po1.png https://assets.ombudsman.vic.gov.au/assets/za8.png https://assets.ombudsman.vic.gov.au/assets/za7.png https://assets.ombudsman.vic.gov.au/assets/za6.png https://assets.ombudsman.vic.gov.au/assets/za5.png https://assets.ombudsman.vic.gov.au/assets/za4.png https://assets.ombudsman.vic.gov.au/assets/za3.png https://assets.ombudsman.vic.gov.au/assets/za2.png https://assets.ombudsman.vic.gov.au/assets/za1.png https://assets.ombudsman.vic.gov.au/assets/tr9.png https://assets.ombudsman.vic.gov.au/assets/tr8.png https://assets.ombudsman.vic.gov.au/assets/tr7.png https://assets.ombudsman.vic.gov.au/assets/tr6.png https://assets.ombudsman.vic.gov.au/assets/tr5.png https://assets.ombudsman.vic.gov.au/assets/tr4.png https://assets.ombudsman.vic.gov.au/assets/tr3.png https://assets.ombudsman.vic.gov.au/assets/tr2.png https://assets.ombudsman.vic.gov.au/assets/tr1.png https://assets.ombudsman.vic.gov.au/assets/we9.png https://assets.ombudsman.vic.gov.au/assets/we8.png https://assets.ombudsman.vic.gov.au/assets/we7.png https://assets.ombudsman.vic.gov.au/assets/we6.png https://assets.ombudsman.vic.gov.au/assets/we5.png https://assets.ombudsman.vic.gov.au/assets/we4.png https://assets.ombudsman.vic.gov.au/assets/we3.png https://assets.ombudsman.vic.gov.au/assets/we2.png https://assets.ombudsman.vic.gov.au/assets/we1.png https://assets.ombudsman.vic.gov.au/assets/qa9.png https://assets.ombudsman.vic.gov.au/assets/qa8.png https://assets.ombudsman.vic.gov.au/assets/qa7.png https://assets.ombudsman.vic.gov.au/assets/qa6.png https://assets.ombudsman.vic.gov.au/assets/qa5.png https://assets.ombudsman.vic.gov.au/assets/qa4.png https://assets.ombudsman.vic.gov.au/assets/qa3.png https://assets.ombudsman.vic.gov.au/assets/qa2.png https://assets.ombudsman.vic.gov.au/assets/qa1.png https://assets.ombudsman.vic.gov.au/assets/ww9.png https://assets.ombudsman.vic.gov.au/assets/ww8.png https://assets.ombudsman.vic.gov.au/assets/ww7.png https://assets.ombudsman.vic.gov.au/assets/ww6.png https://assets.ombudsman.vic.gov.au/assets/ww5.png https://assets.ombudsman.vic.gov.au/assets/ww4.png https://assets.ombudsman.vic.gov.au/assets/ww3.png https://assets.ombudsman.vic.gov.au/assets/ww2.png https://assets.ombudsman.vic.gov.au/assets/ww1.png https://assets.ombudsman.vic.gov.au/assets/qq8.png https://assets.ombudsman.vic.gov.au/assets/qq7.png https://assets.ombudsman.vic.gov.au/assets/qq6.png https://assets.ombudsman.vic.gov.au/assets/qq5.png https://assets.ombudsman.vic.gov.au/assets/qq4.png https://assets.ombudsman.vic.gov.au/assets/qq3.png https://assets.ombudsman.vic.gov.au/assets/qq2.png https://assets.ombudsman.vic.gov.au/assets/qq1.png https://assets.ombudsman.vic.gov.au/assets/g8.png https://assets.ombudsman.vic.gov.au/assets/g7.png https://assets.ombudsman.vic.gov.au/assets/g6.png https://assets.ombudsman.vic.gov.au/assets/g5.png https://assets.ombudsman.vic.gov.au/assets/g4.png https://assets.ombudsman.vic.gov.au/assets/g3.png https://assets.ombudsman.vic.gov.au/assets/g2_2023-01-24-020653_cryc.png https://assets.ombudsman.vic.gov.au/assets/g1_2023-01-24-020655_fwlb.png https://assets.ombudsman.vic.gov.au/assets/e8.png https://assets.ombudsman.vic.gov.au/assets/e7.png https://assets.ombudsman.vic.gov.au/assets/e6.png https://assets.ombudsman.vic.gov.au/assets/e5.png https://assets.ombudsman.vic.gov.au/assets/e4.png https://assets.ombudsman.vic.gov.au/assets/e3.png https://assets.ombudsman.vic.gov.au/assets/e2.png https://assets.ombudsman.vic.gov.au/assets/e1.png https://assets.ombudsman.vic.gov.au/assets/w9.png https://assets.ombudsman.vic.gov.au/assets/w8.png https://assets.ombudsman.vic.gov.au/assets/w7.png https://assets.ombudsman.vic.gov.au/assets/w6.png https://assets.ombudsman.vic.gov.au/assets/w5.png https://assets.ombudsman.vic.gov.au/assets/w4.png https://assets.ombudsman.vic.gov.au/assets/w3.png https://assets.ombudsman.vic.gov.au/assets/w2.png https://assets.ombudsman.vic.gov.au/assets/w1.png https://assets.ombudsman.vic.gov.au/assets/q2.png https://assets.ombudsman.vic.gov.au/assets/q3.png https://assets.ombudsman.vic.gov.au/assets/q4.png https://assets.ombudsman.vic.gov.au/assets/q5.png https://assets.ombudsman.vic.gov.au/assets/q6.png https://assets.ombudsman.vic.gov.au/assets/q7.png https://assets.ombudsman.vic.gov.au/assets/q8.png https://assets.ombudsman.vic.gov.au/assets/q9.png https://assets.ombudsman.vic.gov.au/assets/q1.png https://ombudsman.vic.gov.au/our-impact/investigation-reports/revisiting-councils-and-complaints/ https://assets.ombudsman.vic.gov.au/assets/council-thumbnail.jpg https://ombudsman.vic.gov.au/our-impact/investigation-reports/social-housing-complaint-handling-progress-report/ https://assets.ombudsman.vic.gov.au/assets/SHFIG1.png https://assets.ombudsman.vic.gov.au/assets/SHFIG2.png https://assets.ombudsman.vic.gov.au/assets/SHFIG-3.png https://assets.ombudsman.vic.gov.au/assets/SHFIG4.png https://assets.ombudsman.vic.gov.au/assets/SH1.png https://assets.ombudsman.vic.gov.au/assets/SH2.png https://assets.ombudsman.vic.gov.au/assets/SH3.png https://assets.ombudsman.vic.gov.au/assets/SH4.png https://assets.ombudsman.vic.gov.au/assets/SH5.png https://assets.ombudsman.vic.gov.au/assets/Status-Department.png https://assets.ombudsman.vic.gov.au/assets/Status-Housing-regsitrar.png https://assets.ombudsman.vic.gov.au/assets/Status-Vic-Gov.png https://assets.ombudsman.vic.gov.au/assets/Letter-1.png https://assets.ombudsman.vic.gov.au/assets/Letter-2.png https://ombudsman.vic.gov.au/our-impact/investigation-reports/support-when-children-are-sexually-abused-at-school/ https://assets.ombudsman.vic.gov.au/assets/Department-of-Ed-Report-Thumbnail-Facebook.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/25-02-Support-when-children-are-sexually-abused-at-school/IMG-Investigation-Child_sexual_abuse-Feb2025-Fig2.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/25-02-Support-when-children-are-sexually-abused-at-school/IMG-Investigation-Child_sexual_abuse-Feb2025-Fig5.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/25-02-Support-when-children-are-sexually-abused-at-school/IMG-Investigation-Child_sexual_abuse-Feb2025-Fig6a.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/25-02-Support-when-children-are-sexually-abused-at-school/IMG-Investigation-Child_sexual_abuse-Feb2025-Fig6b.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/25-02-Support-when-children-are-sexually-abused-at-school/IMG-Investigation-Child_sexual_abuse-Feb2025-Fig6c.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/25-02-Support-when-children-are-sexually-abused-at-school/IMG-Investigation-Child_sexual_abuse-Feb2025-Fig8a.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/25-02-Support-when-children-are-sexually-abused-at-school/IMG-Investigation-Child_sexual_abuse-Feb2025-Fig8b.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/25-02-Support-when-children-are-sexually-abused-at-school/IMG-Investigation-Child_sexual_abuse-Feb2025-Fig8c.jpg https://ombudsman.vic.gov.au/our-impact/investigation-reports/the-ombudsman-for-human-rights-a-casebook/ https://assets.ombudsman.vic.gov.au/assets/Deborah-signature-Human-Rights-Report.png https://assets.ombudsman.vic.gov.au/assets/Human-Rights-page-15.png https://assets.ombudsman.vic.gov.au/assets/Human-Rights-page-31.png https://assets.ombudsman.vic.gov.au/assets/Human-Rights-page-40.png https://assets.ombudsman.vic.gov.au/assets/Human-Rights-page-50.png https://assets.ombudsman.vic.gov.au/assets/Human-Rights-page-51.png https://assets.ombudsman.vic.gov.au/assets/Human-Rights-page-52.png https://assets.ombudsman.vic.gov.au/assets/Human-Rights-page-53.png https://ombudsman.vic.gov.au/our-impact/investigation-reports/vicroads-complaints/ https://assets.ombudsman.vic.gov.au/assets/Deborah-Glass-signature-2-small.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/VicRoads-Complaints/Figure-1.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/VicRoads-Complaints/VicRoads_transfer-to-current-spouse-or-domentic-partner.jpg https://ombudsman.vic.gov.au/our-impact/investigation-reports/watchdog-for-the-people-50-years-of-the-victorian-ombudsman/ https://ombudsman.vic.gov.au/our-impact/investigation-reports/we-just-want-to-finish-our-home-management-of-domestic-building-insurance-claims-by-vmia/ https://assets.ombudsman.vic.gov.au/assets/VMIA-Thumbnail.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/VMIA/VMIA-Figure-1.jpeg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/VMIA/VMIA-Figure-2-2.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/VMIA/VMIA-Figure-3.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/VMIA/VMIA-Figure-4.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/VMIA/VMIA-Figure-5.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/VMIA/VMIA-Figure-6.jpeg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/VMIA/VMIA-Figure-8-2.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/VMIA/VMIA-Figure-9.jpeg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/VMIA/VMIA-Figure-10.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/VMIA/VMIA-Figure-11.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/VMIA/VMIA-Figure-12.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/VMIA/VMIA-Figure-13.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/VMIA/VMIA-Figure-15.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/VMIA/VMIA-Figure-16.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/VMIA/VMIA-Figure-17.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/VMIA/VMIA-Figure-18.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/VMIA/VMIA-Figure-19.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/VMIA/VMIA-Figure-21.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/VMIA/VMIA-Figure-22.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/VMIA/VMIA-Figure-23.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/VMIA/VMIA-Figure-24.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/VMIA/VMIA-Figure-25.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/VMIA/VMIA-Figure-26.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/VMIA/Appendix-2-VMIA-Letter_Redacted_Page_1.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/VMIA/Appendix-2-VMIA-Letter_Redacted_Page_2.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/VMIA/Appendix-2-VMIA-Letter_Redacted_Page_3.png https://ombudsman.vic.gov.au/our-impact/investigation-reports/when-the-water-rises-flood-risk-at-two-housing-estates/ https://assets.ombudsman.vic.gov.au/assets/Flood-thumbnail.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Flood-Risks/Figure-1-Legislative-Council-referral-letter-3.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Flood-Risks/Figure-3-Rivervue-and-Kensington-Banks-overview-1.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Flood-Risks/Figure-4-2.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Flood-Risks/Figure-6-areas-covered-by-models.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Flood-Risks/Figure-7-Overview-of-key-events.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Flood-Risks/Figure-8-Rivervue-site-before-development.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Flood-Risks/Figure-09-Floodplain-works-as-designed-CS-lines-added-1.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Flood-Risks/Figure-10-Timeline-of-key-LSIO-events_2025-11-18-052729_kiay.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Flood-Risks/Figure-11-LSIO-before-amendment-CS.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Flood-Risks/Figure-12-LSIO-after-amendment-CS.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Flood-Risks/Figure-13-what-we-heard-from-Rivervue-residents.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Flood-Risks/Figure-14-Extent-of-flooding-CS.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Flood-Risks/Figure-15-Problems-with-Rivervue-CS-lines-added.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Flood-Risks/Figure-16-overview.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Flood-Risks/Figure-17-Kensington-Banks-flood-protection-works-CS.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Flood-Risks/Figure-18-Flood-overlay-before-amendment-CS.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Flood-Risks/Figure-19-Flood-overly-after-amendment-CS.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Flood-Risks/Figure-20-What-we-heard-from-Kensington-Banks-residents.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Flood-Risks/Figure-21-Estimated-flood-extent-CS.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Flood-Risks/Figure-22-Levee-heights.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Flood-Risks/Figure-23-What-we-heard-from-Rivervue-residents-on-health-and-wellbeing.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Flood-Risks/Figure-24-What-we-heard-from-Rivervue-and-Kensington-Banks-residents-on-property-prices.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Flood-Risks/Figure-25-What-we-heard-from-Rivervue-and-Kensington-Banks-residents-on-insurance.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Flood-Risks/Figure-26-What-we-heard-from-Rivervue-and-Kensington-Banks-residents-on-mitigations.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Flood-Risks/Figure-28-Flood-information-CS.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Flood-Risks/Figure-30-Projected-flooding-at-Rivervue-CS-lines-added.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Flood-Risks/Figure-31-Projected-flooding-at-KB.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Flood-Risks/Appendix-3_Rivervue-RRC-_-Ombudsman-Response.jpg https://ombudsman.vic.gov.au/our-impact/investigation-reports/worksafe-3-investigation-into-victorian-self-insurers-claims-management-and-worksafe-oversight/ https://assets.ombudsman.vic.gov.au/assets/SELF-1.png https://assets.ombudsman.vic.gov.au/assets/2a.png https://assets.ombudsman.vic.gov.au/assets/2b.png https://assets.ombudsman.vic.gov.au/assets/3.png https://assets.ombudsman.vic.gov.au/assets/Self-4.png https://assets.ombudsman.vic.gov.au/assets/case1_2023-06-15-020550_fhax.png https://assets.ombudsman.vic.gov.au/assets/case2_2023-06-15-020704_swbr.png https://assets.ombudsman.vic.gov.au/assets/case2b.png https://assets.ombudsman.vic.gov.au/assets/case3.png https://assets.ombudsman.vic.gov.au/assets/case4.png https://assets.ombudsman.vic.gov.au/assets/case5.png https://assets.ombudsman.vic.gov.au/assets/case6.png https://assets.ombudsman.vic.gov.au/assets/case7.png https://assets.ombudsman.vic.gov.au/assets/case8.png https://assets.ombudsman.vic.gov.au/assets/case9.png https://assets.ombudsman.vic.gov.au/assets/case10.png https://assets.ombudsman.vic.gov.au/assets/case11.png https://assets.ombudsman.vic.gov.au/assets/case12.png https://assets.ombudsman.vic.gov.au/assets/case13.png https://assets.ombudsman.vic.gov.au/assets/figure5.png https://assets.ombudsman.vic.gov.au/assets/Figure6.png https://assets.ombudsman.vic.gov.au/assets/Pracexample1.png https://assets.ombudsman.vic.gov.au/assets/case14.png https://assets.ombudsman.vic.gov.au/assets/case15.png https://assets.ombudsman.vic.gov.au/assets/figure7a.png https://assets.ombudsman.vic.gov.au/assets/figure7b.png https://assets.ombudsman.vic.gov.au/assets/figure8.png https://assets.ombudsman.vic.gov.au/assets/Pracexample2.png https://assets.ombudsman.vic.gov.au/assets/Pracexample3.png https://assets.ombudsman.vic.gov.au/assets/Pracexample4.png https://assets.ombudsman.vic.gov.au/assets/Pracexample5.png https://assets.ombudsman.vic.gov.au/assets/Pracexample6.png https://assets.ombudsman.vic.gov.au/assets/case16.png https://assets.ombudsman.vic.gov.au/assets/figure9.png https://assets.ombudsman.vic.gov.au/assets/a1.png https://assets.ombudsman.vic.gov.au/assets/a2.png https://assets.ombudsman.vic.gov.au/assets/a4.png https://ombudsman.vic.gov.au/our-impact/investigation-reports/worksafe2-follow-up-investigation-into-the-management-of-complex-workers-compensation-claims/ https://assets.ombudsman.vic.gov.au/assets/WorkSafe-Video-Still.png https://assets.ombudsman.vic.gov.au/assets/Deborah-Glass-signature-2-small.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Worksafe2/Screen-Shot-2020-02-04-at-1.20.15-pm.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Worksafe2/Screen-Shot-2020-02-03-at-2.59.37-pm.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Worksafe2/Screen-Shot-2020-02-03-at-3.24.48-pm.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Worksafe2/1st-email_redacted.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Worksafe2/2nd-email_redacted.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Worksafe2/Screen-Shot-2020-02-04-at-1.23.08-pm.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Worksafe2/Screen-Shot-2020-02-04-at-1.24.01-pm.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Worksafe2/Rate-at-which-decisions-were-changed-or-overturned-in-2017-18.png https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Worksafe2/3rd-email_redacted.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Worksafe2/4th-email_redacted.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Worksafe2/5th-email_redacted.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Worksafe2/6th-email_redacted.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Worksafe2/7th-email_redacted.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Worksafe2/Figure-4_WorkSafe%E2%80%99s-audit-of-agent-decisions.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Worksafe2/Appendix-3_Minister-response_page-1.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Worksafe2/Appendix-3_Minister-response_page-2.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Worksafe2/Appendix-4_WorkSafe-response_page-1.jpg https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Worksafe2/Appendix-4_WorkSafe-response_page-2.jpg https://ombudsman.vic.gov.au/our-impact/news/50-years-serving-the-public-and-improving-public-administration/ https://assets.ombudsman.vic.gov.au/assets/1.png https://ombudsman.vic.gov.au/our-impact/news/a-sorry-tale-indeed-ombudsman-calls-for-end-to-saga-affecting-owners-of-ninety-mile-beach-land/ https://assets.ombudsman.vic.gov.au/assets/Video-Thumbnails/Wellington-shire-video.jpg https://ombudsman.vic.gov.au/our-impact/news/allegations-not-substantiated-in-matter-referred-to-ombudsman-by-parliamentary-committee/ https://ombudsman.vic.gov.au/our-impact/news/alpine-leaders-created-personal-playground-with-public-purse/ https://ombudsman.vic.gov.au/our-impact/news/ambulance-victoria-to-make-fees-for-treatment-without-transport-fairer-following-ombudsman-investigation/ https://ombudsman.vic.gov.au/our-impact/news/annual-report-2023-24/ https://ombudsman.vic.gov.au/our-impact/news/apologise-so-we-can-move-on/ https://assets.ombudsman.vic.gov.au/assets/Screen-Shot-2021-07-06-at-1.29.32-pm.png https://ombudsman.vic.gov.au/our-impact/news/autism-plus-and-department-failed-to-protect-group-home-residents/ https://ombudsman.vic.gov.au/our-impact/news/ballarat-council/ https://assets.ombudsman.vic.gov.au/assets/Ballarat-thumbnail.png https://ombudsman.vic.gov.au/our-impact/news/casey-city-council-special-charges-unfair-ombudsman/ https://ombudsman.vic.gov.au/our-impact/news/changes-to-victorias-integrity-system-make-it-easier-to-complain/ https://ombudsman.vic.gov.au/our-impact/news/child-protection-residential-care/ https://ombudsman.vic.gov.au/our-impact/news/complaint-handling-casebook-resolving-issues-informally/ https://assets.ombudsman.vic.gov.au/assets/thumb.png https://ombudsman.vic.gov.au/our-impact/news/complaint-handling-guide-for-agencies-during-a-crisis/ https://ombudsman.vic.gov.au/our-impact/news/concern-about-routine-strip-searching-and-high-incidence-of-force-and-restraint-in-womens-prison/ https://ombudsman.vic.gov.au/our-impact/news/corrections-victoria-must-continue-to-address-workplace-culture-and-human-rights-ombudsman-says/ https://assets.ombudsman.vic.gov.au/assets/MRC-REPORT-THUMB.png https://ombudsman.vic.gov.au/our-impact/news/council-it-workers-1-6-million-procurement-sham/ https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Melton-City-Council/thumbnail.png https://ombudsman.vic.gov.au/our-impact/news/councils-cant-outsource-their-obligation-to-treat-people-fairly/ https://assets.ombudsman.vic.gov.au/assets/Outsourcing-small-claims-thumbnail.png https://ombudsman.vic.gov.au/our-impact/news/councils-poor-planning-decision-making-let-the-community-down-ombudsman-says/ https://ombudsman.vic.gov.au/our-impact/news/covid-19-crisis-reinforces-importance-of-ombudsman-to-ensure-fairness-for-victorians/ https://ombudsman.vic.gov.au/our-impact/news/creeping-politicisation-of-public-sector-a-reality-in-victoria-ombudsman/ https://ombudsman.vic.gov.au/our-impact/news/deal-with-addiction-to-reduce-reoffending-ombudsman/ https://ombudsman.vic.gov.au/our-impact/news/education-department-conflict-of-interest-shows-need-for-cultural-change-ombudsman/ https://ombudsman.vic.gov.au/our-impact/news/exhumations-and-payments-on-the-side-cemetery-workers-disregard-for-due-process-added-to-burden-of-grieving-families/ https://assets.ombudsman.vic.gov.au/assets/Mildura-thumbnail.jpg https://ombudsman.vic.gov.au/our-impact/news/expulsion-is-not-the-answer-ombudsman/ https://ombudsman.vic.gov.au/our-impact/news/flawed-flood-modelling-left-vulnerable-retirees-at-risk-but-better-planning-can-stop-it-happening-again/ https://assets.ombudsman.vic.gov.au/assets/Flood-thumbnail.png https://ombudsman.vic.gov.au/our-impact/news/focus-on-social-justice-latest-report-on-recommendations/ https://ombudsman.vic.gov.au/our-impact/news/former-principal-ran-school-as-personal-fiefdom-ombudsman/ https://ombudsman.vic.gov.au/our-impact/news/gaps-in-culturally-informed-healthcare-put-aboriginal-people-at-risk-in-victorian-prisons/ https://ombudsman.vic.gov.au/our-impact/news/government-compromise-on-western-hwy-project-will-minimise-damage-to-aboriginal-cultural-heritage-ombudsman/ https://assets.ombudsman.vic.gov.au/assets/WH-Thumbnail.png https://ombudsman.vic.gov.au/our-impact/news/government-to-reconsider-12-000-small-business-grant-applications-following-ombudsman-investigation/ https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Business-Support-Fund/BSF_thumbnail.png https://ombudsman.vic.gov.au/our-impact/news/have-a-heart-ombudsman-tells-council-to-ease-up-on-treatment-of-vulnerable-people-over-parking-fines/ https://ombudsman.vic.gov.au/our-impact/news/hidden-prison-disciplinary-hearings-lack-scrutiny-victorian-ombudsman-finds-1/ https://assets.ombudsman.vic.gov.au/assets/MicrosoftTeams-image-1.png https://ombudsman.vic.gov.au/our-impact/news/human-rights-poor-administration-and-pandemic-hardship-dominate-victorian-ombudsmans-work-in-2021-22/ https://ombudsman.vic.gov.au/our-impact/news/ibac-and-ombudsman-to-collaborate-on-investigation/ https://ombudsman.vic.gov.au/our-impact/news/ibac-and-victorian-ombudsman-investigation-leads-to-public-hearings/ https://ombudsman.vic.gov.au/our-impact/news/ibac-and-victorian-ombudsman-warn-prompt-reform-needed-one-year-on-from-watts-report/ https://ombudsman.vic.gov.au/our-impact/news/ibac-and-vo-welcome-premier-daniel-andrews-commitment-to-reform/ https://ombudsman.vic.gov.au/our-impact/news/immoral-and-unethical-workcover-needs-wholesale-change-to-restore-fairness-for-long-term-injured-workers/ https://assets.ombudsman.vic.gov.au/assets/WorkSafe-Video-Still.png https://ombudsman.vic.gov.au/our-impact/news/improvements-needed-to-reduce-complaints-about-vicroads-ombudsman/ https://ombudsman.vic.gov.au/our-impact/news/in-memoriam-norman-geschke-victorian-ombudsman-1980-1994/ https://assets.ombudsman.vic.gov.au/assets/Norm-Geschke_image.jpg https://ombudsman.vic.gov.au/our-impact/news/increase-in-complaints-shows-continuing-relevance-of-ombudsman-office-to-victorians/ https://ombudsman.vic.gov.au/our-impact/news/integrity-agencies-renew-call-for-transparent-independent-funding/ https://ombudsman.vic.gov.au/our-impact/news/integrity-agencies-seek-reforms-to-deter-the-misuse-of-public-resources/ https://ombudsman.vic.gov.au/our-impact/news/integrity-system-reform-must-continue-victorian-ombudsman/ https://ombudsman.vic.gov.au/our-impact/news/investigation-into-a-complaint-about-the-conduct-of-authorised-officers-on-v-line/ https://ombudsman.vic.gov.au/our-impact/news/investigation-into-allegations-of-improper-conduct-in-the-office-of-living-victoria-1/ https://ombudsman.vic.gov.au/our-impact/news/investigation-into-allegations-of-improper-conduct-in-the-office-of-living-victoria-2-1-1-1-1/ https://ombudsman.vic.gov.au/our-impact/news/investigation-into-allegations-of-improper-conduct-in-the-office-of-living-victoria-2-1-1-1/ https://ombudsman.vic.gov.au/our-impact/news/investigation-into-allegations-of-improper-conduct-in-the-office-of-living-victoria-2-1/ https://ombudsman.vic.gov.au/our-impact/news/investigation-into-allegations-of-improper-conduct-in-the-office-of-living-victoria-2/ https://ombudsman.vic.gov.au/our-impact/news/investigation-into-allegations-of-improper-conduct-in-the-office-of-living-victoria/ https://ombudsman.vic.gov.au/our-impact/news/investigation-into-credit-card-use-at-warrnambool-city-council/ https://ombudsman.vic.gov.au/our-impact/news/investigation-into-the-provision-of-rehabilitation-programs-for-offenders-in-victoria/ https://ombudsman.vic.gov.au/our-impact/news/investigation/ https://ombudsman.vic.gov.au/our-impact/news/investigations-up-for-victorian-ombudsman/ https://ombudsman.vic.gov.au/our-impact/news/its-time-to-fix-social-housing-complaint-system-says-ombudsman/ https://assets.ombudsman.vic.gov.au/assets/Housing-Snapshot.png https://ombudsman.vic.gov.au/our-impact/news/joint-ibac-and-vo-report-highlights-widespread-misuse-of-public-resources-for-political-purposes/ https://ombudsman.vic.gov.au/our-impact/news/kensington-rivervue-flood-risk-submissions/ https://ombudsman.vic.gov.au/our-impact/news/lifting-the-veil-on-misconduct-in-public-organisations/ https://ombudsman.vic.gov.au/our-impact/news/local-government-transparency-a-postcode-lottery-victorian-ombudsman/ https://ombudsman.vic.gov.au/our-impact/news/management-of-public-housing-maintenance-claims-unfair-and-unreasonable-ombudsman/ https://ombudsman.vic.gov.au/our-impact/news/media-release-ombudsman-calls-for-greater-focus-on-customer-service-on-transport-network/ https://ombudsman.vic.gov.au/our-impact/news/media-release-ombudsman-finds-a-litany-of-failings-in-oversight-of-aged-care-home/ https://ombudsman.vic.gov.au/our-impact/news/media-release-ombudsman-role-important-for-fairness-says-survey/ https://ombudsman.vic.gov.au/our-impact/news/media-release-ombudsman-sets-standard-for-local-council-complaint-handling/ https://ombudsman.vic.gov.au/our-impact/news/media-release-oversight-system-failing-to-protect-people-with-disability-says-ombudsman/ https://ombudsman.vic.gov.au/our-impact/news/media-release-vicroads-officers-must-play-by-the-rules/ https://ombudsman.vic.gov.au/our-impact/news/mfb-nepotism-feathered-family-nest/ https://ombudsman.vic.gov.au/our-impact/news/misuse-of-parliamentary-staff-budget-entitlements-in-2014/ https://assets.ombudsman.vic.gov.au/assets/Video-Thumbnails/misuse-of-parliament-funds-video.jpg https://ombudsman.vic.gov.au/our-impact/news/misuse-of-public-funds-by-former-officers-at-goulburn-murray-water/ https://ombudsman.vic.gov.au/our-impact/news/more-complaints-can-build-better-public-services-ombudsman/ https://ombudsman.vic.gov.au/our-impact/news/more-needs-to-be-done-self-insurers-deliver-patchy-and-unequal-service-to-victorian-workers/ https://ombudsman.vic.gov.au/our-impact/news/more-parking-fines-in-doubt-after-ombudsman-follow-up-report/ https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Parking-Fines-March-2021/parking_title.jpg https://ombudsman.vic.gov.au/our-impact/news/mps-cleared-of-wrongdoing-in-invoice-fraud-matter-but-time-for-mps-to-stop-certifying-their-own-expenses/ https://assets.ombudsman.vic.gov.au/assets/Parliament.jpg https://ombudsman.vic.gov.au/our-impact/news/nepotism-schools/ https://assets.ombudsman.vic.gov.au/assets/Video-Thumbnails/nepotism-thumbnail.jpg https://ombudsman.vic.gov.au/our-impact/news/new-guidance-for-the-victorian-public-sector-on-how-to-deal-with-challenging-behaviour/ https://ombudsman.vic.gov.au/our-impact/news/new-investigation-referred-ambulance-victoria-guards-of-honour-memorial-gatherings-in-2021/ https://ombudsman.vic.gov.au/our-impact/news/new-investigation-referred-by-parliament-performance-of-the-quality-assessment-and-regulation-division-of-the-department-of-education-2/ https://ombudsman.vic.gov.au/our-impact/news/not-good-enough-fines-victorias-errors-and-delays-create-anxiety-and-frustration-for-victorians/ https://ombudsman.vic.gov.au/our-impact/news/ombudsman-announces-investigation-into-treatment-of-public-housing-tenants-in-lockdown/ https://ombudsman.vic.gov.au/our-impact/news/ombudsman-calls-for-submissions-on-politicisation-issue-referred-by-victorian-parliament/ https://ombudsman.vic.gov.au/our-impact/news/ombudsman-calls-for-submissions-on-the-vmias-handling-of-domestic-building-insurance-claims/ https://ombudsman.vic.gov.au/our-impact/news/ombudsman-charts-a-new-course-for-fairness-and-accountability-annual-report-2024-25/ https://ombudsman.vic.gov.au/our-impact/news/ombudsman-confirms-victorian-parliament-has-referred-new-investigation-to-her/ https://ombudsman.vic.gov.au/our-impact/news/ombudsman-files-application-in-supreme-court/ https://ombudsman.vic.gov.au/our-impact/news/ombudsman-finds-victorias-electric-and-plug-in-hybrid-vehicle-charges-administered-unfairly/ https://ombudsman.vic.gov.au/our-impact/news/ombudsman-investigates-epas-approval-of-spoil-location-sites-for-west-gate-tunnel-project-1/ https://ombudsman.vic.gov.au/our-impact/news/ombudsman-investigating-review-process-for-parking-infringements-issued-by-victorian-councils/ https://ombudsman.vic.gov.au/our-impact/news/ombudsman-launches-new-public-sector-education-program/ https://ombudsman.vic.gov.au/our-impact/news/ombudsman-perk-of-the-job-culture-among-councils/ https://ombudsman.vic.gov.au/our-impact/news/ombudsman-statement-about-the-parliamentary-referral/ https://ombudsman.vic.gov.au/our-impact/news/ombudsman-urges-councils-to-consider-the-human-story/ https://ombudsman.vic.gov.au/our-impact/news/ombudsman-urges-greater-protection-for-ratepayers-in-financial-hardship/ https://assets.ombudsman.vic.gov.au/assets/Reports/Parliamentary-Reports/Financial-Hardships/Financial-Hardships-Video.png https://ombudsman.vic.gov.au/our-impact/news/ombudsman-welcomes-formal-apology-to-puffing-billy-victims/ https://ombudsman.vic.gov.au/our-impact/news/parking-fine-refunds/ https://assets.ombudsman.vic.gov.au/assets/Melbourne-Parking-Thumbnail.png https://ombudsman.vic.gov.au/our-impact/news/parking-fine-reviews/ https://assets.ombudsman.vic.gov.au/assets/Fines-video-thumbnail.jpg https://ombudsman.vic.gov.au/our-impact/news/politicisation-of-the-public-service-issues-paper-and-request-for-submissions/ https://ombudsman.vic.gov.au/our-impact/news/poor-communication-and-delay-exacerbated-distress-of-taxi-and-hire-car-licence-holders/ https://ombudsman.vic.gov.au/our-impact/news/principal-spends-school-money-on-holidays-gambling-and-alcohol/ https://ombudsman.vic.gov.au/our-impact/news/prisons-failing-to-keep-us-safe-ombudsman/ https://ombudsman.vic.gov.au/our-impact/news/private-prisons-mark-their-own-homework-when-allegations-of-mistreatment-and-assault-are-left-to-self-scrutiny/ https://assets.ombudsman.vic.gov.au/assets/Ravenhall-thumbnail.png https://ombudsman.vic.gov.au/our-impact/news/public-apology-owed-to-victims-of-child-sex-offender-who-gained-access-to-children-through-puffing-billy/ https://assets.ombudsman.vic.gov.au/assets/Video-Thumbnails/Robert-Whitehead-issue-video.jpg https://ombudsman.vic.gov.au/our-impact/news/public-housing-residents-still-waiting-for-an-apology-ombudsman-says/ https://assets.ombudsman.vic.gov.au/assets/Public-Housing-Thumbnail.png https://ombudsman.vic.gov.au/our-impact/news/public-housing-tower-lockdown/ https://assets.ombudsman.vic.gov.au/assets/Public-Housing-Thumbnail.png https://ombudsman.vic.gov.au/our-impact/news/put-people-before-process-ombudsman-tables-phase-2-report-into-disability-abuse/ https://ombudsman.vic.gov.au/our-impact/news/recommendations-report/ https://assets.ombudsman.vic.gov.au/assets/Video-Thumbnails/Recs-Thumbnail.png https://ombudsman.vic.gov.au/our-impact/news/record-demand-for-victorian-ombudsmans-help/ https://ombudsman.vic.gov.au/our-impact/news/record-numbers-of-victorians-seek-ombudsmans-help/ https://ombudsman.vic.gov.au/our-impact/news/referral-of-a-matter-from-victorias-legislative-council/ https://ombudsman.vic.gov.au/our-impact/news/reform-political-donation-laws-ombudsman/ https://ombudsman.vic.gov.au/our-impact/news/report-exposes-gaps-in-council-complaint-policies-about-contractors/ https://ombudsman.vic.gov.au/our-impact/news/report-on-youth-justice/ https://ombudsman.vic.gov.au/our-impact/news/resolving-complaints-to-the-ombudsman-early/ https://ombudsman.vic.gov.au/our-impact/news/saddest-case-18-month-imprisonment-of-a-victorian-woman-found-unfit-to-stand-trial/ https://ombudsman.vic.gov.au/our-impact/news/serious-flaws-in-victorias-working-with-children-scheme-ombudsman/ https://ombudsman.vic.gov.au/our-impact/news/several-firsts-for-the-victorian-ombudsman-reap-rewards-for-the-community-in-2022-23/ https://ombudsman.vic.gov.au/our-impact/news/social-housing-renters-failed-by-poor-complaint-handling-systems-ombudsman-says/ https://assets.ombudsman.vic.gov.au/assets/Screen-Shot-2022-07-07-at-9.19.27-am.png https://ombudsman.vic.gov.au/our-impact/news/sorry-seems-to-be-the-hardest-word-victorian-ombudsman-calls-for-apology-law-reform/ https://ombudsman.vic.gov.au/our-impact/news/state-trustees-failed-some-of-victorias-most-vulnerable-people-ombudsman/ https://assets.ombudsman.vic.gov.au/assets/Video-Thumbnails/State-Trustees.jpg https://ombudsman.vic.gov.au/our-impact/news/statement-from-the-victorian-ombudsman-2/ https://ombudsman.vic.gov.au/our-impact/news/statement-from-the-victorian-ombudsman/ https://ombudsman.vic.gov.au/our-impact/news/statement-ombudsman-welcomes-government-response-on-mentone-gardens/ https://ombudsman.vic.gov.au/our-impact/news/sustainability-of-victorias-child-protection-system-put-at-risk-by-treatment-of-kinship-carers/ https://ombudsman.vic.gov.au/our-impact/news/the-impact-of-amendments-to-the-ombudsman-act/ https://ombudsman.vic.gov.au/our-impact/news/the-victorian-environment-protection-authority-should-have-engaged-with-communities-when-making-its-decisions-on-west-gate-tunnel-project-ombudsman-says/ https://ombudsman.vic.gov.au/our-impact/news/time-to-end-red-shirts-investigation-says-ombudsman/ https://ombudsman.vic.gov.au/our-impact/news/tragic-case-highlights-registry-of-births-deaths-and-marriages-failings/ https://ombudsman.vic.gov.au/our-impact/news/unjust-victorian-ombudsman-findings-on-department-of-health-border-exemption-scheme/ https://ombudsman.vic.gov.au/our-impact/news/unlawful-and-wrong-solitary-confinement-and-isolation-of-young-people-in-victorian-prison-and-youth-justice-centres-ombudsman/ https://assets.ombudsman.vic.gov.au/assets/OPCAT-thumbnail.jpg https://ombudsman.vic.gov.au/our-impact/news/update-on-ombudsmans-investigation-into-public-housing-lockdown/ https://ombudsman.vic.gov.au/our-impact/news/victorian-ombudsman-calls-for-better-support-to-respond-to-child-sexual-abuse-in-schools/ https://assets.ombudsman.vic.gov.au/assets/Department-of-Ed-Report-Thumbnail-Facebook_2025-02-12-221049_qpgs.png https://ombudsman.vic.gov.au/our-impact/news/victorian-ombudsman-deborah-glass-elected-to-board-of-global-ombudsman-body/ https://ombudsman.vic.gov.au/our-impact/news/victorian-ombudsman-delivers-fourth-biennial-report-card/ https://ombudsman.vic.gov.au/our-impact/news/victorian-ombudsman-equipping-councils-to-better-deal-with-complaints/ https://ombudsman.vic.gov.au/our-impact/news/victorian-ombudsman-launches-investigation-into-border-exemptions/ https://ombudsman.vic.gov.au/our-impact/news/victorian-ombudsman-launches-investigation-into-public-and-community-housing-complaint-handling/ https://ombudsman.vic.gov.au/our-impact/news/victorian-ombudsman-receives-over-3000-human-rights-complaints/ https://ombudsman.vic.gov.au/our-impact/news/victorian-ombudsman-reports-on-progress-of-recommendations-to-government/ https://ombudsman.vic.gov.au/our-impact/news/victorian-ombudsman-statement-on-an-indigenous-voice-to-parliament/ https://assets.ombudsman.vic.gov.au/assets/Statement-from-the.png https://ombudsman.vic.gov.au/our-impact/news/victorian-parliament-refers-new-investigation-to-ombudsman/ https://ombudsman.vic.gov.au/our-impact/news/victorian-public-sector-must-screen-out-corruption-risks/ https://ombudsman.vic.gov.au/our-impact/news/victorias-integrity-agencies-call-for-greater-budgetary-independence/ https://ombudsman.vic.gov.au/our-impact/news/victorias-unfair-fare-enforcement-system-must-change/ https://ombudsman.vic.gov.au/our-impact/news/vmias-domestic-building-insurance-scheme-worked-for-most-but-some-homeowners-with-complex-claims-suffered-serious-personal-and-financial-hardship/ https://assets.ombudsman.vic.gov.au/assets/VMIA-Thumbnail.png https://ombudsman.vic.gov.au/our-impact/news/warrnambool-credit-card/ https://ombudsman.vic.gov.au/our-impact/news/watchdog-for-the-people-50-years-of-the-victorian-ombudsman/ https://ombudsman.vic.gov.au/our-impact/news/when-is-a-complaint-to-a-council-not-considered-a-complaint-ombudsman-releases-enquiry-findings/ https://assets.ombudsman.vic.gov.au/assets/council-thumbnail.jpg https://ombudsman.vic.gov.au/our-impact/news/why-informal-resolution-matters/ https://ombudsman.vic.gov.au/our-impact/news/why-the-public-sector-must-learn-to-love-complaints-ombudsman/ https://ombudsman.vic.gov.au/our-impact/news/wodonga-ratepayers-overcharged-millions-through-waste-management-levy/ https://ombudsman.vic.gov.au/our-impact/news/worksafe-complex-claims-process-needs-fixing/ https://ombudsman.vic.gov.au/our-impact/newsletters/ombudsmans-quarterly-update-april-2023/ https://assets.ombudsman.vic.gov.au/assets/Screenshot-2023-06-01-at-10.44.20-am.png https://ombudsman.vic.gov.au/our-impact/newsletters/ombudsmans-quarterly-update-august-2021/ https://assets.ombudsman.vic.gov.au/assets/DG2.jpg https://ombudsman.vic.gov.au/our-impact/newsletters/ombudsmans-quarterly-update-december-2021/ https://assets.ombudsman.vic.gov.au/assets/MicrosoftTeams-image-51.jpg https://ombudsman.vic.gov.au/our-impact/newsletters/ombudsmans-quarterly-update-december-2022/ https://assets.ombudsman.vic.gov.au/assets/Quarterly-Newsletter-3.png https://ombudsman.vic.gov.au/our-impact/newsletters/ombudsmans-quarterly-update-december-2023/ https://ombudsman.vic.gov.au/our-impact/newsletters/ombudsmans-quarterly-update-july-2023/ https://ombudsman.vic.gov.au/our-impact/newsletters/ombudsmans-quarterly-update-march-2024/ https://ombudsman.vic.gov.au/our-impact/newsletters/ombudsmans-quarterly-update-may-2022/ https://assets.ombudsman.vic.gov.au/assets/DSC02592.JPG https://ombudsman.vic.gov.au/our-impact/newsletters/ombudsmans-quarterly-update-october-2023/ https://ombudsman.vic.gov.au/our-impact/newsletters/ombudsmans-quarterly-update-spring-2022/ https://assets.ombudsman.vic.gov.au/assets/DSC07187.JPG https://ombudsman.vic.gov.au/our-impact/newsletters/ombudsmans-quarterly-update-winter-2022/ https://assets.ombudsman.vic.gov.au/assets/DSC04985_2022-09-19-012709_zzza.JPG https://ombudsman.vic.gov.au/our-impact/newsletters/ombudsmans-update-autumn-2021/ https://assets.ombudsman.vic.gov.au/assets/Deborah-Glass_2019_Smaller_1_60.png https://ombudsman.vic.gov.au/about-us/annual-reports-and-policies/legislation/travel-policy-and-executive-travel-register/ https://ombudsman.vic.gov.au/about-us/mission-and-values/annual-plans/annual-plan-25-26/ https://assets.ombudsman.vic.gov.au/assets/Strategic-plan-2025-29-at-a-glance-3.jpg https://assets.ombudsman.vic.gov.au/assets/Org-structure.png